Solomon Onyiba

Inspected facilities for adherence to fire, hazard, and safety guidelines.

• Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
• Inspected worksites, practices, and gear for compliance with established safety standards.
• Mitigated accident rates with consistent monitoring of employee compliance to safety protocols.
• Conducted daily regular safety meetings, identifying potential hazards and implementing corrective actions promptly.
• Managed and responded to approximately 30 incoming calls daily to any emergencies with utmost efficiency, .

• - Handled inbound calls on loans, credit, and assisted in debt consolidation with professionalism and clarity.
• - Cultivated strong client relationships, explaining financial solutions tailored to customer needs.
• - Transferred qualified leads to specialists, ensuring seamless customer service delivery.
• - Averaged 6+ successful conversions weekly, surpassing team KPIs.
• Boosted sales revenue by developing and implementing effective marketing strategies.
• Established strong relationships with clients through exceptional customer service and communication skills.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• - Managed high-volume inbound support for roadside assistance, emails chats and towing requests.
• - Demonstrated empathy and problem-solving, especially with elderly or tech-challenged clients.
• - Maintained 95% customer satisfaction scores while managing 20+ successful resolutions per week.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Followed company policies and scripts to consistently achieve call-time and quality standards.
• Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
• Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.

• - Entered and validated up to 500+ records daily using industry-standard data management systems.
• - Handled confidential HR documentations and payroll data with accuracy and discretion.
• - Supported operations by verifying datasets exceeding 15,000 fields per project and emails.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.