Solomon Idowu
Epe
Summary
Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy, and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.
Overview
22
22
years of professional experience
2004
2004
years of post-secondary education
Work History
Guest Relation officer
Access Bank
01.2014 - 08.2025
- Welcomed guests and facilitated check-in procedures efficiently.
- Addressed guest inquiries and resolved complaints promptly and professionally.
- Coordinated with various departments to enhance guest experience and satisfaction.
- Conducted regular inspections of facilities to maintain high cleanliness standards.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Provided guest assistance and information regarding local attractions and points of interest.
- Helped maintain an overall positive atmosphere throughout the facility by providing friendly customer service at all times.
- Attended meetings with other department heads on a regular basis in order to stay updated on changes within the organization.
- Managed complaints and inquiries from guests promptly and professionally.
Security Officer
Arksego Nigeria Limited
Lagos
09.2003 - 09.2013
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to detect and prevent suspicious activities.
- Responded promptly to alarms and incidents, maintaining clear communication.
- Assisted in implementing security protocols and procedures for events.
- Prepared detailed reports on incidents, observations, and potential threats.
- Maintained surveillance equipment, ensuring proper functionality at all times.
- Maintained accurate logs of all security related activities.
Education
HND -
Owu College Of Management Technology
Ogun state 01.2022 - 01.2023
Alaro Community High School
Skills
- Guest experience enhancement
- Complaint resolution
- Interdepartmental coordination
- Facility inspection
- Customer relationship management
- Conflict resolution
- Safety compliance
- Report writing
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Guest satisfaction focus
- Hospitality best practices
- Guest services
Languages
English
First Language
Timeline
HND -
Owu College Of Management Technology
01.2022 - 01.2023
Guest Relation officer
Access Bank
01.2014 - 08.2025
Security Officer
Arksego Nigeria Limited
09.2003 - 09.2013
Alaro Community High School
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