Solomon Emmanuel Isibor
Customer Service/Financial Transaction Officer
Ikorodu
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings.
Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
Certifications
13
13
years of professional experience
Work History
Financial Transaction Officer
First Bank of Nigeria
Lagos, Nigeria
02.2014 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed local interbank transfers with no errors
- handled cash balancing and end of day reconciliation
- Maintained up-to-date knowledge of bank products and services to enhance customer experience.
- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to improve workflow and service delivery standards.
- Mastered multiple teller systems, quickly adapting to updates or changes in software platforms as necessary to maintain productivity levels while minimizing errors.
Customer Service Officer / Banking Officer
First Bank Nigeria
01.2014 - Current
- Processed customer transactions daily including cash deposits, withdrawals, transfers, and account opening processing with accuracy
- Resolved customer complaints and inquiries face-to-face, via phone, and email. Improved customer satisfaction and reduced escalations to management
- Ensured strict adherence to CBN regulations, KYC/CDD, and First Bank internal policies to maintain audit compliance and prevent fraud
- Managed cash drawers and balanced vaults daily. Prepared end-of-day cash position and reconciliation reports for branch management
- Supported administrative operations: document filing, customer records update, correspondence, and data entry in Finacle/core banking system
- Trained and mentored 3 new staff on customer service standards, transaction procedures, and compliance requirements.
Education
HIGHER NATIONAL DIPLOM - Computer Science
Lagos State Polytechnic
Lagos 04.2001 -
Senior Secondary School Certificate -
Government College Ikorodu
IkoroduSkills
Cash management
Project coordination
Strategic planning
Time management
Innovation and creativity
Integrity and ethics
Patience and empathy
Certification
Customer Service Excellence
Timeline
Financial Transaction Officer
First Bank of Nigeria
02.2014 - Current
Customer Service Officer / Banking Officer
First Bank Nigeria
01.2014 - Current
HIGHER NATIONAL DIPLOM - Computer Science
Lagos State Polytechnic
04.2001 -
Senior Secondary School Certificate -
Government College Ikorodu
CORE COMPETENCIES
- Banking Operations
- Teller Operations
- Cash Management & Vault Balancing
- Customer Service & Complaint Resolution
- Account Opening
- MS Office: Excel, Word, PowerPoint
- File & Document Management
- Front Desk Operations
- Report Writing
PERSONAL ATTRIBUTES
- Integrity
- Confidentiality
- Attention to Detail
- Customer Focus
- Team Player
- Fast Learner