Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
COUNTRY GENERAL MANAGER
Elatech Nigeria Limited
09.2023 - Current
Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
Gathered information on competitor activities and market trends to enhance strategic decision-making.
Established strong relationships with key industry players for business growth and expansion.
CUSTOMER SERVICE EXECUTIVE (TEAM LEAD)
Elatech Nigeria Limited
12.2021 - 09.2023
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
First employee of the company to reduce average response time of 1hr to 7 minutes within few months of employment.
BRANCH MANAGER
General Oil and Gas Limited
04.2021 - 06.2021
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
MANAGER OF OPERATIONS
BetKing Nigeria, Delta State Head Office.
09.2018 - 02.2020
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.