Summary
Work History
Education
Skills
Certification
Additional Information
References
Hobbies
Work Availability
AssistantManager
Donatus Sologidi

Donatus Sologidi

Country Manager
Accra,AA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

COUNTRY GENERAL MANAGER

Elatech Nigeria Limited
09.2023 - Current
  • Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
  • Gathered information on competitor activities and market trends to enhance strategic decision-making.
  • Established strong relationships with key industry players for business growth and expansion.

CUSTOMER SERVICE EXECUTIVE (TEAM LEAD)

Elatech Nigeria Limited
12.2021 - 09.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • First employee of the company to reduce average response time of 1hr to 7 minutes within few months of employment.

BRANCH MANAGER

General Oil and Gas Limited
04.2021 - 06.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

MANAGER OF OPERATIONS

BetKing Nigeria, Delta State Head Office.
09.2018 - 02.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Education

Bachelor of Science - Mass Communication

Delta State University
Abraka, Delta State
02.2013 - 07.2017

Skills

Operations management

Logistics management

Corporate communications

Cross-functional coordination

Team player

Time management

Efficient multi-tasker

Leadership and team building

Verbal and written communication

Problem resolution

Customer relations

Administrative skills

Customer relationship management

Proficient in Microsoft suite

Blockchain and Web3

Certification

  • Customer Service Mastery, Udemy
  • Licensed ISO/IEC 27001:2022 (INFORMATION SECURITY MANAGEMENT SYSTEMS) FOUNDATION - 3 MONTHS
  • Google Project Management Foundation (Specialization)-Coursera- 6 Months

Additional Information

Marital Status - Married

Nationality- Nigerian

State - Delta

Country of Residence- Ghana

References

Upon Request 

Hobbies

Reading industry publications to stay up-to-date on the latest fintech trends

Participating in online communities 

Building online community 

Spend quality time with loved ones

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Donatus SologidiCountry Manager