Head of Operations
Zara Capital Investment Limited
Yaba, Lagos , Nigeria
01 2023 - Current
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Led overall direction, coordination and evaluation of department functions.
- Managed and motivated high-performing teams for successful KPI attainment.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
