Sokeiprim Suku George
Rivers State,Niger State
Summary
With more than a decade of experience in business administration and customer relations, I specialize in cultivating long-term client relationships and delivering customized solutions that drive revenue growth and consistently surpass sales goals. My strength lies in turning client interactions into strategic partnerships, enhancing both customer retention and overall business performance. I excel at identifying client needs and providing tailored solutions that not only meet but exceed expectations.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Admin Manager
Phoenix Advisory Consulting
Lagos, Lagos, Nigeria
12.2012 - Current
- Oversaw all administrative functions of the company.
- Set up project codes for the partners and administer billing and collection of all sums billed to external clients of the firm.
- Managed the budgeting function and reporting function of the firm and managed a team of staff responsible for the effective running of the firm.
- Part of the team that oversaw the implementation of an effective reporting package that helped streamline the recording and reporting of financial transactions in my firm/company.
- Coordinated with other departments for seamless workflow integration.
- Administered payroll, reducing discrepancies and errors during the process
Admin/Sales Consultant
VIP Express
Port Harcourt, Rivers State., Nigeria
03.2010 - 11.2012
- Verified customer passports and documentation to travel.
- Advised customers on specific visa and passport requirements.
- Achieved customer satisfaction by providing tailored travel work
environment. - Resolved cancellations and refunds with mutually beneficially solutions.
- Accommodated client requests for customizations or modifications as best
as possible. - Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Implemented effective communication skills to build strong client
relationships. - Resolved customer complaints promptly ensuring high levels of
satisfaction. - Conducted calls professionally and politely to maintain excellent service standards.
Trainee associate
NNPC-PPMC Depot Makurdi
Makurdi, Benue State, Nigeria
01.2008 - 12.2010
- Oversaw depot operations, ensuring top-notch service delivery.
- Collaborated closely with other departments to ensure smooth functioning of the depot operations.
- Identified potential issues early on, enabling proactive measures for
problem resolution in depot operations. - Implemented strategic plans to optimise depot operations and enhance overall efficiency.
- Developed 'green policies for sustainable business operations.
Education
Bachelor of Science - Business Administration
Bowen University
Iwo, Osun State 06.2004 - 07.2008
Senior School Certificate - SSCE
Emarid College Port Harcourt
Port Harcourt, Rivers State 05.1998 - 04.2003
Skills
- Computer Literate
- Problem Solving Skills
- Effective Communication Skills
- Business Administration
- Creative Thinking
Affiliations
- Reading, Writing and Traveling
Timeline
Admin Manager
Phoenix Advisory Consulting
12.2012 - Current
Admin/Sales Consultant
VIP Express
03.2010 - 11.2012
Trainee associate
NNPC-PPMC Depot Makurdi
01.2008 - 12.2010
Bachelor of Science - Business Administration
Bowen University
06.2004 - 07.2008
Senior School Certificate - SSCE
Emarid College Port Harcourt
05.1998 - 04.2003
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