Sodiq Bello
Ikorodu
Summary
Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
2
2
years of professional experience
Work History
IT Technical Support Intern
Continental Reinsurance Plc.
Lagos
01.2017 - 01.2018
- Supported team needs with research and problem-solving abilities.
- Determined and resolved printer and networked copier outages.
- Supported team in backup and restoration of Microsoft SQL databases.
- Researched problems and used technical documentation to apply solutions.
- Resolved Internet and wireless and wired network access problems.
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
IT Technical Support Intern
Lagos State Ministry of Education
Lagos
01.2016 - 01.2017
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Determined and resolved printer and networked copier outages.
- Resolved Internet and wireless and wired network access problems.
- Replaced defective components and upgraded office equipment per technology plan.
- Installed application software and upgrades, virus protection, and drivers.
- Analyzed current information and helped develop plans to address needs.
- Supported team needs with research and problem-solving abilities.
Education
Higher National Diploma (HND) - Computer Science
Lagos State Polytechnic
Ikorodu Lagos09.2020
National Diploma (ND) - Computer Science
Lagos State Polytechnic
Ikorodu Lagos11.2017
Skills
- Hardware and Software Repair
- Training Material Development
- Technical Presentations
- Printers and Peripherals
- Bug Fixes
- Troubleshooting Network Issues
- Technician Assistance
- Device Installation
- Remote Technical Support
- Microsoft Windows and Office
- Component Replacements
- Computer System Diagnostics Software
Timeline
IT Technical Support Intern
Continental Reinsurance Plc.
01.2017 - 01.2018
IT Technical Support Intern
Lagos State Ministry of Education
01.2016 - 01.2017
Higher National Diploma (HND) - Computer Science
Lagos State Polytechnic
National Diploma (ND) - Computer Science
Lagos State Polytechnic
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