Microsoft Excel
Soala Bobmanuel
Systems/Network Engineer
Songotedo
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations, meticulously maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems and also Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
IT Engineer
INTERNATIONAL SOS LAGOS
Ikoyi
02.2019 - Current
- Identification and Analysis of Client Needs thereby developing thorough understanding of overall business needs and objectives, as well as overall corporate IT objectives, projects and standards and proactively using this knowledge to provide high level of IT support to key business issues and ensuring maximum up-time on all systems
- Installation of Hardware and Software support for end-user computers and network environments (LAN/WAN), which included conducting planning and implementation of servers, and telecommunication equipment (routers, switches, patch-panel, PABX, etc.)
- Identified and corrected system faults to minimize operational system downtime.
- Deploying and maintaining environment for personal computing and office automation that conforms to company standards and local/regional IT plans to enhance employee efficiency and overall productivity
- Maintain and support company's telecom equipment (Internet links, telephone lines, etc.)
- Oversaw quality assurance management and offered suggested recommendations.
- Managed and monitored installed systems for highest level of availability.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Ensured that appropriate levels of data security were maintained both within back-office and user areas.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 98%
ICT Coordinator
ROYAL GIRLS' ACADEMY PORT HARCOURT
Port Harcourt
01.2011 - 01.2019
- Set up local area networks for classroom projects
- Performed installation, configuration, and troubleshooting for clients
- Established and administered periodical testing of network backup and recovery procedures to protect corporate data and system assets
- Developed detailed, comprehensive communication plans, change management plans, risk assessments, and standard operating procedures
- Saved cost by implementing cost-saving initiatives that addressed long-standing problems Implemented policies for employee use of Internet and e-mail
- Spearheaded innovative "hardware replacement program" across company's national network
- Installed, diagnosed, repaired, and upgraded computer systems and software.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Handled over 20 calls daily to address customer inquiries and concerns
IT Technical Support Intern
INTERNATIONAL SOS PORT HARCOURT
Port Harcourt
01.2009 - 12.2009
- Installed application software and upgrades, virus protection, and drivers.
- Monitored and logged daily server tasks and reports.
- Helped department set up equipment for meetings, events and operations.
- Diagnosed hardware problems with modems, printers, cables, or telephones
- Performed routine maintenance on all types of computer equipment and printers
- Assisted with special projects such as network cabling
- Installed and set up new computers and hardware
- Performed full system tape backups and emergency tape recoveries.
- Conducted system patching and software updates to field laptops using remote access software.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution
- Determined and resolved printer and networked copier outages
- Resolved Internet and wireless and wired network access problems
- Handled over 10 calls per day to address customer inquiries and concerns
Education
ITIL Foundation Certificate in IT Service Management - IT Service Management
HARRY BAKER TRAINING INSTITUTE
Lagos 12.2019 - 12.2019
NIIT Certified Network Associate -
NATIONAL INSTITUTE F INFORMATION TECHNOLOGY (NIIT)
Port Harcourt 01.2012 - 10.2012
Microsoft Certified System Engineer (MCSE) -
NATIONAL INSTITUTE oF INFORMATION TECHNOLOGY (NIIT)
Port Harcourt 05.2008 - 01.2009
Skills
Customer service expert
Data recovery
Technical issues analysis
Staff education and training
Desktop support
Teamwork and Collaboration
Excellent Communication
Maintenance and Repair
Problem-Solving
Mac systems
Network diagnostics
User credential management
TCP/IP
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 4 in the migration from Conventional Client server operation to a cloud based system.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft PowerPoint
Microsoft Word
Directory & Authentication Administration
Server Administration
IT Systems Integration
IT Service Management
IT Assets Management
End User Device Management
Certification
Udemy AWS Introduction to Cloud Computing Training
Timeline
Udemy AWS Introduction to Cloud Computing Training
07-2022
ITIL Foundation Certificate in IT Service Management - IT Service Management
HARRY BAKER TRAINING INSTITUTE
12.2019 - 12.2019
IT Engineer
INTERNATIONAL SOS LAGOS
02.2019 - Current
NIIT Certified Network Associate -
NATIONAL INSTITUTE F INFORMATION TECHNOLOGY (NIIT)
01.2012 - 10.2012
ICT Coordinator
ROYAL GIRLS' ACADEMY PORT HARCOURT
01.2011 - 01.2019
IT Technical Support Intern
INTERNATIONAL SOS PORT HARCOURT
01.2009 - 12.2009
Microsoft Certified System Engineer (MCSE) -
NATIONAL INSTITUTE oF INFORMATION TECHNOLOGY (NIIT)
05.2008 - 01.2009