SIXTUS CHIBUEZE UGO
Executive Trainee
Owerri
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Cash Operations Officer.
First Bank Nigeria LTD, Healthy Child Phamaceutical company LTD
Owerri
09.2020 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Endorse all checks immediately upon receipt with restrictive University of Iowa endorsement
- Enter transactions into accounts receivable system, cash register or cash receipt journal/log
- Conducting thorough review of customers’ instructions before processing.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Managed over 200 customers per day
Customer Service Officer
First Bank Nigeria LTD
Owerri
09.2019 - 09.2020
- Manage Customers Concerns about account types and banking products, such as CDs, money market accounts, loans, and cards.
- Assist banking customers who are victims of fraud and or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- ATM Card maintenance and retrieval.
- Promoted company brand and unique offerings through personalized customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased sales by 10%
Sales Representative
Healthy Child NIG LTD
Owerri
01.2018 - 09.2019
- Identification of sales leads and potential customers.
- Collection and communication of feedback to and from customers.
- Analyzing sales figures and increased targets customers base.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented brand marketing and sales campaigns.
- Managed over 50 customers supplies per day
Education
Master of Library And Information Science - Information Science
Unizik Awka
Awka Anambara State 01.2020 - Current
BSc. - Library and Information Science
Imo State University
Owerri, Imo State 01.2011 - 01.2015
High School Diploma -
Christ The Savior Secondary School
Owerri, IM 04.2004 - 04.2010
FSL Certificate -
Model Central School
Owerri 01.1998 - 01.2004
Skills
Visualization
Maintaining facilities
Troubleshooting skills
Resolving discrepancies
Maintaining safety standards
Resolving operational issues
Drawer management
Customer assistance
Written and verbal communication
Proficient in Finacle, Pay-direct, IBPS
Special operations
Lifeguard operations
Certification
NIN Nigerian Institute of Managment
Attending Seminars, studying and travelling
Attending seminars provides me with the opportunity towards improving my communication skills, gaining expert knowledge, networking with others and renewing motivation and confidence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cash Operations Officer.
First Bank Nigeria LTD, Healthy Child Phamaceutical company LTD
09.2020 - Current
Master of Library And Information Science - Information Science
Unizik Awka
01.2020 - Current
Customer Service Officer
First Bank Nigeria LTD
09.2019 - 09.2020
Sales Representative
Healthy Child NIG LTD
01.2018 - 09.2019
NIN Nigerian Institute of Managment
02-2017
BSc. - Library and Information Science
Imo State University
01.2011 - 01.2015
High School Diploma -
Christ The Savior Secondary School
04.2004 - 04.2010
FSL Certificate -
Model Central School
01.1998 - 01.2004