Sivenathi Mgqalelo
Strand
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Nandos Chickenland
09.2018 - Current
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
Level 4 - Safety in Society
Boland College
Worcester05.2017
Skills
- Customer experience
- Staff training/development
- Staff Supervision
- Purchasing and planning
- Customer Service
- Inventory counting
- Database Maintenance
- Problem-Solving
- Attention to Detail
- P&L Administration
- Time Management
- Calendar Management
- Product Development
- Upselling and Cross Selling
- Customer Service Management
- Training Management
- Hiring and Onboarding
- POS systems operations
- Microsoft Office Suite
- Scheduling
Languages
English
Upper intermediate (B2)
Xhosa
Upper intermediate (B2)
Timeline
Assistant Store Manager
Nandos Chickenland
09.2018 - Current
Level 4 - Safety in Society
Boland College
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