Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kwenusa Samson Dike

Bridgwater

Summary

Seeking an opportunity to utilize my technical expertise to provide timely, cost-effective IT support and maintenance in a challenging environment. With my proficiency in troubleshooting and resolving hardware, software, and network issues, I am confident in my ability to help optimize network performance, maximize security, and streamline operations.

Overview

14
14
years of professional experience

Work History

Health Care Assistant

Casa Di Lusso
07.2022 - Current
  • Supported members in delivering personal care to clients
  • Monitored and observed clients for their wellbeing
  • Promptly reported changes in client’s health
  • Served meals and maintained detailed reports to ensure coordinated and holistic care for clients

Admin/Maintenance

Nigerian Social Insurance Trust Fund (NSITF)
01.2015 - 01.2022
  • Maintenance of Computers and Network Facilities
  • Software and Hardware installation and maintenance
  • Preparation of Branch’s Weekly, Monthly, Quarterly & Yearly Reports
  • Prepare & documentation of Mails
  • Online Trainings for Staff and other responsibilities as assigned

Leader of ICT Unit

Board of Internal Revenue, Imo State, Nigeria
01.2012 - 01.2015
  • Systems and Software installation and maintenance
  • Hardware & Software Troubleshooting: PCs, Laptops, Mobile Devices, Printers
  • Helpdesk services to field workers
  • System Audit, Data Processing and Analysis
  • Online and IT Trainings for Staff and other responsibilities as assigned

Class Teacher

Government Day Secondary School
01.2011 - 01.2012
  • Class Teacher & Students Guidance and Counsellor

Education

B.Sc (Hons) - Political Science

Anambra State University
Uli, Anambra, Nigeria
01.2010

West Africa Senior School Certificate Exams (WASSCE) -

01.2008

Diploma (OND) - Diploma in Law

University of Abuja
Abuja, Nigeria
01.2006

Skills

  • Operating System Installation and Configuration
  • Communication and Interpersonal Skills
  • Operating Systems Microsoft Windows 10/11
  • Linux
  • Office 365
  • Active Directory/Azure Active Directory
  • Helpdesk/Remote Support
  • Problem Solving and Troubleshooting
  • Troubleshooting and Problem-Solving
  • Network Administration
  • Hardware and Software Maintenance
  • Technical Documentation
  • Active Directory Management
  • Cloud Computing
  • Backup and Disaster Recovery
  • Remote Desktop Support
  • IT Security and Compliance
  • Efficient learner on software/applications

Timeline

Health Care Assistant

Casa Di Lusso
07.2022 - Current

Admin/Maintenance

Nigerian Social Insurance Trust Fund (NSITF)
01.2015 - 01.2022

Leader of ICT Unit

Board of Internal Revenue, Imo State, Nigeria
01.2012 - 01.2015

Class Teacher

Government Day Secondary School
01.2011 - 01.2012

B.Sc (Hons) - Political Science

Anambra State University

West Africa Senior School Certificate Exams (WASSCE) -

Diploma (OND) - Diploma in Law

University of Abuja

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Kwenusa Samson Dike