Simon Clement
Sr. IT/Electronics Hardware Support Engineer
Port Harcourt,River
Summary
Dynamic leader and Senior IT Electronics Hardware Support Manager at Mercury IT Distribution Nigeria Limited, excelling in customer service and technical support. Spearheaded initiatives reducing complaints by over 70%, leveraging expert knowledge in hardware and renewable energy solutions. Skilled in team building and strategic planning, I foster collaboration and innovation, driving exceptional service delivery and sales growth.
Overview
17
17
years of professional experience
Work History
The Senior IT Electronics Hardware Support Manager
Mercury IT Distribution Nigeria Limited
01.2008 - Current
- Managed specialist team to provide technical assistance and customer service.
- Coached employees through day-to-day work and complex problems.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Championed process improvements through regular evaluations and recommendations, leading to overall better service delivery.
- Run and facilitate cross-functional project meetings to drive long-term hardware initiatives or address systematic failures effectively.
- Act as a subject matter expert on supported product ranges eg Mercury products; utilize technical manuals and wiring diagrams to troubleshoot issues effectively.
- Assist with records and audits of equipment inventories; ensure accurate tracking of all hardware assets across the enterprise.
- Traveling up to 75% of the time for onsite support at various locations.
- Designing, Procuring and Leading team members to onsite Installation , maintenance and implementation of Renewable Energy generation for various organizations including domestic, commercial and industrial independently while also being an effective team player within National context.
- Develop and maintain network diagrams and system configuration and software ware installation, documentation while assisting in the development of System Security Plans.
- Manage, monitor, troubleshoot, install, and configure network devices such as routers, switches, and firewalls according to established security guidelines.
- Served as a Techno-Sales Engineer Building solid relationships with vendors and internal stakeholders across various business units to enhance service delivery and foster booming sales.
Education
Master Of Science - Electrical Electronics Engineering
Atlantic International University
Honolulu, USA Bachelor Of Science - Computer Science
University of Port Harcourt
River State 02.2020
Certificate - Cisco Network Administration
National Institute of Information Technology
Port Harcourt 09.2018
Certificate - Microsoft Certified IT Professional
National Institute of Information Technology
Port Harcourt 02.2017
Neco - National Examination Council
Government Secondary Technical School
Soba Zaria 06.2012
Waec - West Africa Examination Council
Government Secondary Technical School
Soba Zaria 06.2007
Diploma - Computer Engineering
Sunny Electrical & Computer Engineering Institute
Sabo Zaria 01.2007
Certificate - Primary Education
Army Children School New Cantonment A
Kawo Kaduna 04.1998
Skills
Customer service understanding
Quality assurance
Training and mentoring
Staff Management
Team Building
Technical Support
Technical support expertise
Contract Management
Document management
Strategic planning
Sales and marketing
Financial Management
Creative merchandising
Business planning
Negotiation
Business Development
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Critical Thinking
Interpersonal Communication
Dependable and Responsible
Attention to Detail
Analytical and Critical Thinking
KKnowledge of electrical and power electronics safety standards and circuit fundamentals
Familiarity with ServiceNow or similar asset management tools is preferred
Languages
Idoma
Advanced (C1)
Igbo
Elementary (A2)
English
Advanced (C1)
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Interests
Innovation & Invention
Research & investigation
Traveling and making new friends
Learning new culture
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
The Senior IT Electronics Hardware Support Manager
Mercury IT Distribution Nigeria Limited
01.2008 - Current
Master Of Science - Electrical Electronics Engineering
Atlantic International University
Bachelor Of Science - Computer Science
University of Port Harcourt
Certificate - Cisco Network Administration
National Institute of Information Technology
Certificate - Microsoft Certified IT Professional
National Institute of Information Technology
Neco - National Examination Council
Government Secondary Technical School
Waec - West Africa Examination Council
Government Secondary Technical School
Diploma - Computer Engineering
Sunny Electrical & Computer Engineering Institute
Certificate - Primary Education
Army Children School New Cantonment A