Simisola Iyiola
Legal Practitioner, Product Manager
Lagos,Lagos
Summary
Simisola is a result-oriented professional with years of legal experience. Simi is passionate about ensuring that clients are satisfied with whatever service is rendered to them and seeks to ensure that laid down rules and regulations are complied with while delivering the services. She has strong interpersonal and problem-solving skills which she has deployed in various capacities alongside great communication (verbal and written) skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Product Manager
LegalTechies
Lagos , Nigeria
01.2021 - Current
- Analyzed metrics to measure product performance.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
Customer Service Officer
Zenith Bank
Lagos , Lagos
05.2021 - 06.2022
- Promoted company brand and unique offerings through personalized customer service.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Communicated effectively with customers, managers and co-workers through email, phone and traditional postal mail.
- Reviewed and analyzed transactions to verify proper processing according to established quality standards.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established and accurately prepared customers accounts to complete new purchases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Resolved problems, improved operations and provided exceptional service.
NYSC Associate
Adedeji & Owotomo LLP
01.2020 - 09.2020
- Represented clients in court on matters of constitutional and administrative law, debt recovery, contract, e.t.c
- Performed Company Secretarial duties i.e attended company meetings, prepared minutes of the meetings, ensured that companies that the firm represents are in compliance with rules and regulations
- Conducted client interviews and prepared witnesses for trial
- Researched and wrote contracts, agreements and proposals.
- Prepared a comprehensive review on the amended Companies and Allied Matters Act 2020
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
- Advised clients to settle cases in lieu of protracted litigation.
- Prepared and drafted wills, deeds and patent applications.
- Directed and supported staff with business registrations and other legal requirements.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Developed compliance best practices for company.
- Apprised clients of potential risks and costs associated with each course of action.
Legal Intern
Development Agenda for Western Nigeria Commission
03.2018 - 10.2018
- Participated in the facilitation of the Workshop Training for Oyo State LGAs on Mainstreaming SDGs, Gender and Social Inclusion
- Reviewed legal information and proofed documentation for errors for the Commission
- Performed legal and general research, drafting memoranda and correspondence.
- Took part in meetings both internal and at clients' locations.
- Participated in and took notes during meetings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Provided clerical support, addressing routine and special requirements.
- Prepared monthly reports for the Good Governance Team of the Commission
- Prepared minutes of Stand Up Sessions held by the Commission.
Education
B.L - Law
Nigerian Law School
11.2018 - 11.2019
LL.B - Law
University of Ibadan
Nigeria 01.2013 - 02.2018
Skills
Client communication
undefinedCertification
International Law in Action: The Arbitration of International Disputes, Leiden University, via Coursera
Timeline
Product Led Growth Micro-Certification by Product School, Inc. and Gainsight PX
07-2022
Customer Service Officer
Zenith Bank
05.2021 - 06.2022
Product Manager
LegalTechies
01.2021 - Current
International Law in Action: The Arbitration of International Disputes, Leiden University, via Coursera
06-2020
NYSC Associate
Adedeji & Owotomo LLP
01.2020 - 09.2020
B.L - Law
Nigerian Law School
11.2018 - 11.2019
Legal Intern
Development Agenda for Western Nigeria Commission
03.2018 - 10.2018
LL.B - Law
University of Ibadan
01.2013 - 02.2018
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