Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic
Simiril Lucamba

Simiril Lucamba

Luanda,Angola

Summary

Driven professional with focus on sales and service management. Skilled in driving customer satisfaction and revenue growth through strategic planning and team leadership. Proven track record in streamlining operations and enhancing client relationships to achieve business objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Service & Operations Manager

St. Andrews English School
Luanda, Angola
01.2022 - 07.2025
  • Drove service delivery upgrades that boosted client satisfaction ratings by 21% in one year.
  • Supervised scheduling, client follow-up, and inquiry handling for over 200 students monthly.
  • Designed team coaching materials that reduced errors and delays in customer communication by over 35%.
  • Reported directly to executive leadership with biweekly insights on operational bottlenecks and sales process feedback.
  • Coordinated between educational staff and clients to ensure seamless service interactions.

English Language Tutor (Sales Support & Training Role)

St. Andrews English School
Luanda, Angola
06.2021 - 07.2025
  • Promoted personalized learning packages to clients—achieving 65% uptake on advanced class options.
  • Consulted on English for Professionals programs, enabling better communication in client companies.
  • Scheduled client sessions, issued reminders, and maintained CRM-style records for over 100 students.
  • Delivered high-impact remote presentations and lessons using Zoom, Skype, and WhatsApp channels.

Administrative Coordinator

Faribfil
Luanda, Angola
01.2020 - 01.2021
  • Managed documentation flow and organized databases for over 500 internal documents.
  • Booked flights, accommodations, and coordinated event logistics—handling multiple vendors and cost negotiation.
  • Drafted business memos, internal circulars, and customer letters across English and Portuguese.
  • Maintained calendar scheduling for senior managers and streamlined communication lines with partners.

Education

Bachelor of Science - Cardiopneumology

Instituto Superior Politécnico Alvorecer da Juventude
02.2018 -

Senior Secondary Certificate - Science

Queens High School
Johannesburg, South Africa
02.2015 - 12.2017

Skills

  • Client Relations & Retention
  • CRM & Lead Follow-up Techniques
  • Administrative Workflow Optimization
  • Scheduling & Meeting Coordination
  • Front Desk & Reception Management
  • Quality assurance oversight
  • Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • Multi-channel Communication: Zoom, Skype, Email, WhatsApp
  • Performance improvement initiatives
  • Event planning expertise
  • Customer relations management

Certification

  • TESOL/TEFL, World TESOL Academy
  • Customer Experience & Professional Communication, INTELC
  • IT & Networking Essentials, INTELC
  • Certificate of Leadership Training, INTELC

Languages

Portuguese
Native
English
Fluent

References

References available upon request.

Timeline

Service & Operations Manager

St. Andrews English School
01.2022 - 07.2025

English Language Tutor (Sales Support & Training Role)

St. Andrews English School
06.2021 - 07.2025

Administrative Coordinator

Faribfil
01.2020 - 01.2021

Bachelor of Science - Cardiopneumology

Instituto Superior Politécnico Alvorecer da Juventude
02.2018 -

Senior Secondary Certificate - Science

Queens High School
02.2015 - 12.2017

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Simiril Lucamba