Silver Opia
FCT, Abuja
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Manager
Akmal Global Services
06.2020 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Assigned tasks and directed team of office clerks.
- Maintained CRM database with customer updates and report generation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Established team priorities, maintained schedules and monitored performance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Customer Service Executive
Soundcity Radio
08.2017 - 08.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
Healthcare Customer Service Representative
Guinea Savannah Clinic.
07.2014 - 07.2017
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Supported accounts receivable operations within assigned functions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
Education
Bachelor of Science - Mass Communication
Veritas University, Abuja.
Abuja, Nigeria.Skills
- Business Administration
- Strategic Planning
- Project Management
- Overseeing Daily Activities
- Customer Inquiries
- Equipment Orientations
- Customer Care
- Electronic Communication Management
- Administration and Reporting
- Scheduling and Coordinating
- Administrative Support
- Project Planning
- Verbal and Written Communication
- Coaching and Training
- Team Collaboration
- Data Management
- Billing and Invoicing
- Critical Thinking
- Database Administration
Certification
- Project Management-Clemads Global Consulting, Abuja. (2020).
- Digital Marketing-Clemads Global Consulting, Abuja. (2020).
- AWS Cloud Practitioner Essentials. (2022).
- Employment Performance Enhancement. -Training Heights, Lagos State.(2021)
- BBC Media Action Training - Sound City/BBC. (2017).
Timeline
Administrative Manager
Akmal Global Services
06.2020 - Current
Customer Service Executive
Soundcity Radio
08.2017 - 08.2020
Healthcare Customer Service Representative
Guinea Savannah Clinic.
07.2014 - 07.2017
Bachelor of Science - Mass Communication
Veritas University, Abuja.
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