SIRAJ ADENIYI BELLO
Business Strategist
LAGOS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work History
Deputy General Manager Revenue and Billing
Lagos State Signage and Advertisement Agency
Lagos
2011.02 - Current
- Review performance results to target and take corrective measures with authorization and escalation.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Collaborated with department heads to establish goals and work plans.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Informed Managing Director of unusual matters of significance and launched corrective action plan.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Developed and implemented strategies to increase revenue
- Analyzed market trends and competitor activities to create competitive advantages.
- Implement operational strategies and effectively built customer and employee loyalty.
- Project favorable image of company to promote objectives and enhance public recognition.
- Proven ability to develop and implement creative solutions to complex problems.
Revenues Manager
London Borough of Newham
London
2008.04 - 2010.12
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Monitored team’s performance in line with other service areas
- Effectively dealt with general queries/issues from clients and resolved them within agreed timescales
- Regularly analysed data and reports provided by systems in line with the team’s performance
- Allocation of resources to carry out defined tasks
- Coordinated and analysed management information to support the Business Manager
- Monitoring workflow and staff performance
- Ensured duties were carried out within defined operating principles
- Improved staff productivity
- Exercised leadership capabilities by successfully motivating and inspiring others.
Project Coordinator
London Borough of Newham
London
2007.07 - 2008.03
- The project aimed to ensure the smooth implementation of the Local Housing Allowance in Newham to provide a simpler and fairer system for tenants in the deregulated private sector
- Stakeholder management and communication
- Coordinating and analysing management information
- Prepare project status reports, attend and arrange project team meetings
- Maintain and track project issues and actions using issue log
- Liaising with contractors, marketing and senior-level management with a project report
- Ensuring effective communication within teams
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
Benefits Team Leader
London Borough of Newham
London
2003.01 - 2006.12
- Restructured the Benefits Department from specialist teams to a more generic way of working
- Identification of the need for change reviewing the organisational structure and identifying bottlenecks within the old system
- Identifying areas where service can be improved and drawing out a plan for service improvement
- Ensured reports are produced within agreed timescales throughout the campaign and circulated to relevant stakeholders
- Taking an inventory of present manpower resources to establish the extent to which resources are optimally employed
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
Support Analyst
Reuters
London
2001.02 - 2003.04
- Support internal users worldwide on various Reuter’s internal products
- Supported users with software, hardware and network issues.
- Contributed to on-site and technical support for third-party software titles such as SIEBEL and LOTUS for its personnel.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Created user accounts and managed access control.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units.
Support Analyst
Computacentre
London
2000.03 - 2001.01
- Provided desktop support on behalf of Computacenter for various clients such as Bank Paribas, DLJ, Merrill Lynch, Credit Suisse and Marsh
- Support specialists, providing quality 2nd line IT support to business users in a Windows NT / Windows 95 environment
- Making visits to user locations across London to resolve technical issues such as users being unable to log on, network access problems etc
- Configured and distributed devices used daily by employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Deployed software and hardware updates and patches to increase speed and performance.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Provide technical support and resolution to the agreed service level agreements
- Carrying out printer configurations, and installations and dealing with various printing problems
- Software upgrades on desktop and laptop computers
Deputy Team Leader
London Borough of Lewisham
London
1999.05 - 2000.03
- Monitored and supervised the day-to-day activities of the one-stop shop achieving the highest standards of customer care and maintaining the quality of information and advice provided
- Managing a team of 30 customer services officers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Undertaking quality checks, including sit-in / listen-in performance reviews, dealing with staff non-performance and identification of staff training needs at performance reviews
- Training members of staff on new legislation, writing out procedures to follow on new legislation
- Monitoring staff and queue performance against agreed service standards and targets, writing clear and precise work procedures and instructions
- Dealing with staff appraisals and monitoring staff performance
- Interpreting legislation in plain language to members of the public as required
Education
Certificate - Global Business
Havard University
Boston Massachusetts 2022.07 - 2022.09
Certificate - Business Strategy
Havard University
Boston Massachusetts 2022.10 - 2022.11
Certificate - Marketing: Successes And Failures of New Products
Cornell University
New York United States 2012.09 - 2012.09
Prince2 Project Management Certification - Project Management
Training Institute
London United Kingdom 2007.03 - 2007.07
Microsoft Certified Systems Engineer - Information Technology
IT Training Centre
London United Kingdom 1999.01 - 1999.06
Certified Technician - Local Government Finance
Institute of Revenue, Rating And Valuation
London United Kingdom 1998.01 - 1998.12
Master of Arts - International Business Management
South Bank University
London United Kingdom 1992.09 - 1994.07
Bachelor of Science - Economics
Lagos State University
Lagos Nigeria 1984.09 - 1988.07
Skills
Excellent Communication skills at all levelsundefined
Timeline
Certificate - Business Strategy
Havard University
2022.10 - 2022.11
Certificate - Global Business
Havard University
2022.07 - 2022.09
Certificate - Marketing: Successes And Failures of New Products
Cornell University
2012.09 - 2012.09
Deputy General Manager Revenue and Billing
Lagos State Signage and Advertisement Agency
2011.02 - Current
Revenues Manager
London Borough of Newham
2008.04 - 2010.12
Project Coordinator
London Borough of Newham
2007.07 - 2008.03
Prince2 Project Management Certification - Project Management
Training Institute
2007.03 - 2007.07
Benefits Team Leader
London Borough of Newham
2003.01 - 2006.12
Support Analyst
Reuters
2001.02 - 2003.04
Support Analyst
Computacentre
2000.03 - 2001.01
Deputy Team Leader
London Borough of Lewisham
1999.05 - 2000.03
Microsoft Certified Systems Engineer - Information Technology
IT Training Centre
1999.01 - 1999.06
Certified Technician - Local Government Finance
Institute of Revenue, Rating And Valuation
1998.01 - 1998.12
Master of Arts - International Business Management
South Bank University
1992.09 - 1994.07
Bachelor of Science - Economics
Lagos State University
1984.09 - 1988.07
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