Siblam Oluwole
Hotelier
Lagos,LA
Summary
Self confident and honest individual seeking to contribute to team effectiveness, desiring to work in an organization where utilizing and contributing to its growth, leveraging customer service experience in a reputable hospitality business with self skills and knowledge.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
Work History
Front Desk Supervisor
The Regent Luxury Suites, Siblam Oluwole Koffi
02.2014 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Designed employee work schedules to address complete operational needs
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Updated customer accounts with add-on room charges, minibar use and room service bills
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
- Built talented team through hiring and training new associates
- Oversaw over 60% of front desk operations and guests needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Created lasting relationships with guests that built loyalty and drove hotel revenue
Sales Consultant
EssencePlus Nig Limited
03.2013 - 02.2014
- Scheduled sales appointment with potential clients
- Provided products features & information to clients before purchase
- Responded to client's queries and complaints regarding the company's products
- Followed up with clients based on services & products offered
Factory Attendant
Friesland Campina Wamco Limited
12.2009 - 03.2013
- Packaging of goods & ensuring all are in good condition
- Ensure production target is met
- Operating & monitoring output of production machines
- Checking of production processes to confirm it sync with company's standard
Education
Associate of Arts - French
International Centre For Research & Language
Lome, Togo 03.2014 - 02.2020
High School Diploma -
Ade Oshodi Baptist School
04.2001 - 01.2010
DELF/DALF -
Skills
VIP guest relations
undefinedTimeline
Associate of Arts - French
International Centre For Research & Language
03.2014 - 02.2020
Front Desk Supervisor
The Regent Luxury Suites, Siblam Oluwole Koffi
02.2014 - Current
Sales Consultant
EssencePlus Nig Limited
03.2013 - 02.2014
Factory Attendant
Friesland Campina Wamco Limited
12.2009 - 03.2013
High School Diploma -
Ade Oshodi Baptist School
04.2001 - 01.2010
DELF/DALF -
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