Shulamite Yorama

Port Harcourt,Nigeria

Summary

Dynamic and professional Customer Care and Administrative Assistant with 3+ years of experience in managing front-desk operations, handling inquiries, and providing exceptional support. Proven ability to serve over 1000 clients, ensuring their satisfaction through prompt, courteous, and efficient service. Highly skilled in administrative coordination, problem-solving, and client relationship management, with a strong focus on delivering excellence in every interaction.

Overview

year of professional experience

Work History

Customer Relations & Receptionist

Surjen Health Care

Abuja, Nigeria

2024.09 - 2025.01

Managed patient and visitor communication with professionalism and care.
Handled front-desk operations, including phone calls, inquiries, appointments, and follow-up services.
Ensured client satisfaction, serving over 100 people with courteous and efficient service.
Maintained accurate records and contributed to smooth administrative operations.

Administrative Assistant

Federal Civil Service Commission NYSC

Abuja, Nigeria

2023.08 - 2024.07

Supported HR and administrative operations, including scheduling, documentation, and correspondence.
Coordinated with multiple teams to ensure smooth workflow and timely task completion.
Assisted in handling client inquiries and resolving issues professionally.

Education

BSc - Chemistry

Rivers State University

Skills

Customer Service & Client Relations
Front Desk & Administrative Support
Complaint Resolution & Follow-up
Appointment Scheduling & Coordination
Data Entry & Record Management
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
CRM Systems (Salesforce, HubSpot, Zoho CRM)

Notion
Email Management & Correspondence
Email Management & Scheduling Tools
Strong communication
Organization
Problem-solving skills

Timeline