SHOMUYIWA TEMITOPE OLAWALE
Lagos,LA
Summary
Talented Team Lead/Product enthusiast offering 8 years of excellent customer experience/ Product Management in the Banking Sector and with dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. Team Leader experienced in directing activities of work groups, develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of [Type] products. Ready to offer [Number] years of experience and take on a dynamic new position.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Agile Product Owner
HANDITOVA LTD
LAGOS, NIGERIA
06.2021 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Interacted with internal stakeholders as voice of customer.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Liaised with product team and development team to help break down requirements.
- Attended Agile ceremonies, demos and production proving activities.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
Team Lead
Fidelity Bank Plc, Kofo
, Lagos
08.2018 - 06.2021
- Educate customers on E-products and platforms as alternatives to in-branch banking
- Performs ATM cash cycle balancing, reconciliation and settlement
- Maintaining/ Balancing of Operating and Collection accounts to regularize and nil-off weekly
- Processing of Federal Government Custom Duty
- Processing of Federal Inland Revenue Taxes for individuals and corporations
- Investigates and Processes reversal and refunds on ATM /POS transactions
- Processing of CBN SME FX Allocations (Form Q)
- Processing of CBN Trade & Import Transactions-(Form M & PAAR) Funds Transfer/ Asset Custodian
- Used Finacle and MS Office to prepare external audit documentation and financial reports to assist management in operational planning and key decision-making
- Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns
- Collaborated with corporate finance team members to support quarterly external reporting
- Identified gaps in market to spot opportunities to create value propositions
- Oversaw liquidity and cash management operations
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management
- Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes
- Managed outstanding balance amounts by evaluating reports and determining collection statuses
- Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews
- Oversaw accounts payable and receivable operations for branch businesses
- Reviewed processes and procedures to guide program implementation and optimize auditing
- Ensures Branch Tellers tills, cash tills and Vault are daily reconciled
- Supervises Branch tellers to ensure Operating procedure compliance
Funds Transfer Specialist
Fidelity Bank Plc
Lagos, Nigeria
07.2015 - 08.2018
- Responsible for ensuring customer's funds transfer instructions were efficiently reviewed and promptly executed within approved service turnaround time
- Ensured all remittances for customers and regulatory agencies handled in compliance with internal policies and procedures within agreed period
- Ensured daily and weekly balancing of internal operating, expense and transit accounts
- Ensures maintenance, management and effective utilization of ATM terminals
- Related with vendors to ensure potential faults that could cause equipment malfunction were identified, duly reported and resolved promptly
- Responsible for reporting ATM Cash Balancing and Accounts Reconciliation of Branch and Offsite ATM Tills and maintenance of registers
- Forecasts ATM transaction activities and uses information to perform cash load to suit customer's weekly requirements in order to maximize uptime efficiency on ATM terminals
- Handles customer's e-services related complaints and disseminates useful and customized information to assist customer experience
- Reviewed account documentation for accounts, rectified issues and contacted vendors about account changes
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Recorded deposits into Finacle reconciled monthly bank accounts and tracked all expenses
- Maintained excellent financial standings by working closely with Branch operations manager to processes business transactions
- Processed nightly bills, checks and vendor payments maintaining detailed records and receipts
- Handled small businesses employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis
- Maintained relationships with vendors and managed invoices for Bank's branch assets
- Reconciled accounts managed audits and updated financial records with remarkable accuracy
- Maintained account accuracy by reviewing and reconciling checks monthly
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Finacle with 99.99% accuracy
- Maintained 99.99% accuracy while processing payments
- Assessed data and information to verify entry, calculation and billing code accuracy.
Graduate Trainee
Deutsch Post DHL Supply Chain Nigeria
01.2015 - 07.2015
- Maintained metrics, reports, processed documentations, customer service logs, training and safety records
- Assisted in monitoring specific supply chain procedures and generated performance reports
- Monitored and ensured seamless operations of inbound double decker trucks to achieve service TAT
- Interacted with third party truck owners and drivers by disseminating useful operational information, assisted in executing payment plan and tracking truck performances
- Assisted in receiving and storing of inbound goods accurately with SKUs and stock level management, maintaining stock records, prepared reports for damaged/spoilt goods
- Responsible for obtaining quotes from suppliers, getting rid of old or obsolete stock by implementing the First in First out Rule
- Assisted in the reconciliation of physical stock with stock on the system, monitored unloading and offloading processes
- Tasked with unmasking the root cause of trucks bottleneck at UNILEVER gate and assisted in proffering solution to this problem
- Trained in different departments to understand the logistics business as a whole
- Worked under supervision of senior employers to help plan and direct work of organization
- Organized and maintained records
- Came up with new ideas and improvements, which were discussed with senior employers
- Worked in various departments to gain hands-on experience, including Transport department and Inbound & Outbound department.
Client Service Manager
Blue man Limited
Lagos
06.2014 - 01.2015
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Managed department call volume of over 60 calls per day and coordinated department schedules to maximize coverage during peak hours
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Created customer support strategy to increase customer retention
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Followed through with client requests to resolve problems
- Completed special projects by using effective decision-making, critical thinking and time management skills
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Batch C Teacher
National Youth Service Corp, Community Secondary School
01.2012 - 01.2013
- Okoloba, Kolokuma Opokuma LGA, Bayelsa State, Taught Agricultural Science and Economics to Senior Secondary School students
- Developed lesson notes for classes taught
- Found new and productive ways of teaching students that facilitated faster learning
- Completed all other tasks and duties as assigned by the school leadership promptly.
Education
Bachelor of Science -
University of Agriculture Abeokuta, Ogun State
OGUN STATE, NIGERIA 03.2007 - 07.2012
Skills
Scrum methodology
Problem identification
Agile frameworks
Flexible and Adaptable
Decision Making
Story planning
Certification
Scrum Product Owner- VMedu
Timeline
Agile Product Owner
HANDITOVA LTD
06.2021 - Current
Scrum Product Developer- VMedu
04-2021
Scrum Product Owner- VMedu
03-2021
Certified Scrum Master- VMedu
03-2021
Data Analytics with SQL- UTIVA
07-2019
Team Lead
Fidelity Bank Plc, Kofo
08.2018 - 06.2021
Funds Transfer Specialist
Fidelity Bank Plc
07.2015 - 08.2018
Graduate Trainee
Deutsch Post DHL Supply Chain Nigeria
01.2015 - 07.2015
Client Service Manager
Blue man Limited
06.2014 - 01.2015
Batch C Teacher
National Youth Service Corp, Community Secondary School
01.2012 - 01.2013
Bachelor of Science -
University of Agriculture Abeokuta, Ogun State
03.2007 - 07.2012