Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Timeline
AdministrativeAssistant

SHOBAMBO ADEBUSOLA OMOTOLANI

Customer Service Representative. Quality Assurance Personnel
Lagos

Summary

Highly motivated and value-driven professional with extensive experience in building and developing successful teams. Skilled in value growth, team management, administrative functions, and customer satisfaction. Demonstrates confidence in both independent and team-oriented work environments while effectively handling complex assignments. Collaborates effectively with business managers to resolve challenges and identify opportunities for improvement. Recognized for strong decision-making abilities, analytical skills, and business acumen. Strategic and reliable, with a passion for solving long-term issues and driving revenue-positive outcomes. Maintains a calm demeanor in conflict resolution and fosters consensus among stakeholders with diverse interests. Thrives on thinking outside the box, developing innovative solutions through strategic information gathering, data analysis, and thorough evaluation. A persuasive and concise communicator, experienced in engaging with all levels of corporate operations to enhance productivity and efficiency. Offers a solid foundation in regulatory compliance and quality assurance, ready to grow and excel in a structured environment. Brings a strong ability to learn and adapt quickly, along with sharp analytical and organizational skills. Diligent with a strong foundation in quality assurance processes and methodologies. Successfully contributes to enhancing product quality through meticulous inspections and adherence to standards. Demonstrates proficiency in problem-solving and data analysis, ensuring consistent improvement in manufacturing practices.

Overview

5
5
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Quality Assurance/Training

OPay Digital Service
10.2023 - Current
  • Developing and Implementing Quality Standards
  • Conducting Quality Inspections and Audits
  • Data Analysis and Reporting
  • Investigating and Resolving Quality Issues
  • Training and Awareness Programs
  • Document Control
  • Process Improvement Initiatives
  • Customer Feedback Analysis

Customer Support Agent

OPay Digital Service
10.2021 - 01.2023
  • Making Outbound Calls & Customer Follow-ups
  • Providing Resolutions for Customer Complaints Related to Bank Accounts
  • Creating Tickets for Customer Complaints
  • Escalating Court Orders

Fashion designer

B & T fashion design
01.2020 - 12.2020

Education

B.A. - Philosophy

Olabisi Onabanjo University

Skills

Executive Relationship Management

Certification

National Youth Service Corps (NYSC), 01/01/18, 12/31/19

Cover Letter

Dear HR, I am an enthusiastic, creative, and diligent young professional with excellent oral and written communication skills. I am a strong team player with good interpersonal skills, capable of working effectively both independently and in a team setting. Although I have limited job experience, I am eager to learn and grow within your company. My objective is to strive for excellence in all positions and circumstances, attain proficiency, and contribute to the organization's success. I see your company as a place that can equip me with the skills and experience to achieve this goal. I would be grateful for the opportunity to work with and learn from your team. Please find my attached CV for your review. I look forward to your response. Thank you for your time and consideration. Yours sincerely, SHOBAMBO ADEBUSOLA OMOTOLANI

Timeline

Quality Assurance/Training

OPay Digital Service
10.2023 - Current

Customer Support Agent

OPay Digital Service
10.2021 - 01.2023

Fashion designer

B & T fashion design
01.2020 - 12.2020

B.A. - Philosophy

Olabisi Onabanjo University
SHOBAMBO ADEBUSOLA OMOTOLANICustomer Service Representative. Quality Assurance Personnel