Sheyin Baduku
Operations Supervisor/ Environmental Manager
Lagos
Summary
Experienced Operations personnel with over 10 years of experience in the Oil and gas. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
26
26
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Operations Supervisor LPG
11PLC/ NIPCO PLC
Lagos
03.2007 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
- Drove operational improvements which resulted in savings and improved profit margins.
Operations Officer
NIPCO PLC
Lagos
01.2015 - 03.2022
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Optimized business processes to foster operational efficiency.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
Control Room Operator
NIPCO PLC
Lagos
05.2012 - 01.2015
- Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, and temperatures for maximum equipment capacity.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Observed delivery schedules to maintain product quality, safe operating conditions and cost-efficient operations.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
- Monitored operations to spot and report on issues for quick resolution.
Medical Representative
Assene Consumer Goods Limited
Kaduna
11.2007 - 11.2008
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
Education
Master of Science - Environmental Management
University of Lagos
Lagos, Nigeria 06.2019 - 09.2021
Bachelor of Science - Biochemistry
University of Jos
Jos, Nigeria 09.2001 - 06.2004
Senior Secondary School Certificate -
Federal Government College Jos
Jos, Nigeria 01.1992 - 07.1997
Skills
Reload operations
Operations coordination
Supporting field operations
Loading and unloading operations
Supervisory skills
Certification
ESG Reporting for Businesses Training - 2.5 hours
Timeline
Master of Science - Environmental Management
University of Lagos
06.2019 - 09.2021
Operations Officer
NIPCO PLC
01.2015 - 03.2022
Control Room Operator
NIPCO PLC
05.2012 - 01.2015
Medical Representative
Assene Consumer Goods Limited
11.2007 - 11.2008
Operations Supervisor LPG
11PLC/ NIPCO PLC
03.2007 - Current
Bachelor of Science - Biochemistry
University of Jos
09.2001 - 06.2004
Senior Secondary School Certificate -
Federal Government College Jos
01.1992 - 07.1997