SHERIFATU MOMODU

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Devised and published metrics to measure organization's success in delivering world class customer service.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Completed special projects by using effective decision making, critical thinking and time management skills.

● Obtains client information by answering telephone calls, verifying customers information and providing solution to customers.

● Determines eligibility by comparing client information to requirements.

● Informs clients by explaining procedures; answering questions; providing information.

● Providing sales and service experience for customers.

● Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

● Updates job knowledge by studying new product descriptions; participating in educational opportunities.

● Recommend product enhancement and updates to identify new business opportunities.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained user account data by initiating account access and establishing in database.
• Established and fostered strong relationships through application of excellent interpersonal skills.
• Answered over 150 calls per shift to meet fast-paced call center demands.
• Educated customers on company systems, form completion and access to services.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Assisted customers by answering questions, responding to inquiries and handling telephone requests.

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated and planned vacations for family.
• Arranged domestic and international travel plans and itineraries.
• Sourced and ordered office equipment and supplies.
• Displayed absolute discretion at handling confidential information.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Organized and attended meetings and compiled related documents and reports.
• Maintained appropriate filing of personal and professional documentation.