SHERIF AKOREDE
Tanke, Ilorin ,KWARA, NIGERIA
Summary
My name is AKOREDE SHERIF, I am a Brand and Visual designer, with new experience to UI/UX DESIGN with a track record of creating solutions for Brands through Visual.Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative, Marketing Team, U
DATA UP NIGERIA SOLUTIONS
ILORIN, NIGERIA
12.2021 - 10.2023
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - BSc in Statistics
10-2021
Skills
- Report Generation
- Information Security
- Call Management
- Product Knowledge
- Data Collection
- Scheduling
- Complaint resolution
- Account Management
- Customer Service
- Technical Support
- Computer Proficiency
- Building rapport
- Customer Relations
- UI/UX designer
- Marketing team
- Interaction design
- Motion Design
- Web design
Languages
English
Advanced
C1
Yoruba
Advanced
C1
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Healthcare benefitsPaid time offFlexible work hoursWork from home optionCareer advancementWork-life balancePersonal development programsSoftware
FIGMA
Certification
UI/UX certificate
Timeline
Customer Service Representative, Marketing Team, U - DATA UP NIGERIA SOLUTIONS
12.2021 - 10.2023
UNIVERSITY OF ILORIN - Bachelor of Science, BSc in Statistics
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