Driven business leader equipped with decisive leadership and superior negotiation skills. Manages team and company performance with exceptional command of strategic planning and resource allocation. Pragmatic problem-solver and diplomatic communicator with strong reputation for successful operational oversight.
Overview
21
21
years of professional experience
Work History
Chief operating officer
Usmanic Systems and Strategy Consulting
Kano, Kano State
11.2023 - Current
Successfully renegotiated supplier contracts, leading to £[Number] cost savings in [Type] operations.
Provided exceptional operational delivery across a diverse portfolio.
Drove a culture of high performance and continuous improvement by establishing KPI metrics across [Type] and [Type] operations.
Led operational oversight and budgetary supervision for [Number] [Type] locations.
Administered management tracking systems to effectively monitor, evaluate and report operational progress against strategic objectives.
Created business development division to identify new target markets that generated £[Number] in additional revenue.
Nigeria Operations Manager
Tony Blair Institute for Global Change
Abuja, FCT
01.2023 - 11.2023
Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Managed and motivated high-performing teams for successful KPI attainment.
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Led overall direction, coordination and evaluation of department functions.
Analysed financial data to track and achieve budget targets.
Reduced costs and improved operations by analysing processes and customer feedback.
Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
Oversaw equipment availability and maintenance to guarantee optimal operations.
Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
Established and communication daily priorities to guide team activities.
Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Liaised with management to align daily operations with overarching priorities.
Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Analysed operations data to identify process gaps and successfully implement change.
Lead,Finance and Administration
PACE/TBI (Office of the Vice President)
Abuja, FCT
02.2022 - 12.2022
Applied advanced Excel skills to efficiently analyse large data sets.
Planned budgets to meet staffing and resource requirements within cost allocations.
Assessed buildings and resources for compliance with risk and safety standards.
Arranged and implemented care packages to meet bespoke needs.
Harnessed data visualisation to drive insights through management reporting.
Strategised and led financial planning and operations for [Type] businesses.
Designed dashboards to enhance Business Intelligence and KPI reporting.
Collaborated with business management to set and control annual budgets.
Head, Finance and Accounts
Agroeknor International Limited
Kano, Kano State
12.2021 - 02.2022
Recruited and managed senior staff with focus on delivering clear results.
Put in place clear controls for financial administration and business management.
Managed daily finance services for smooth business operations.
Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Made strategic resource recommendations to improve business profit potential.
Developed strategies to increase profits and cost savings.
Recruited high-achieving team members for enhanced department performance.
Created and led successful business culture focused on performance.
Reduced annual business expenditure through careful expense monitoring.
Designed dashboards to enhance Business Intelligence and KPI reporting.
Reviewed bookkeeping and management accounts to achieve clear and correct reports.
Identified and resolved operational issues impacting productivity, performance or profitability.
Chief Strategy Officer
Shaderix Systems and Strategy Consulting
Kano, Kano State
09.2021 - 12.2021
Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.
Organised special sales at specific times to drive customer engagement and move high volumes of products.
Optimised sales methods to best engage, acquire and retain customers.
Used multi-source data to determine sales and delivery terms for products and services.
Conducted regular market assessments to stay current on trends and maintain readiness for changes.
Oversaw planning and execution of targeted sales and marketing strategies.
Head of Audit and Compliance
Labana Rice Mills Limited
Birnin Kebbi, Kebbi
05.2021 - 09.2021
Reduced annual business expenditure through careful expense monitoring.
Developed strategies to increase profits and cost savings.
Represented business in negotiations with external partners.
Created and presented accurate, detailed financial forecasts.
Harnessed data visualisation to drive insights through management reporting.
Collaborated with business management to set and control annual budgets.
Oversaw audits to collate accurate data and recommend constructive improvements.
Applied advanced Excel skills to efficiently analyse large data sets.
Made strategic resource recommendations to improve business profit potential.
Head of Finance and Accounts
Labana Rice Mills Limited
Birnin Kebbi, Kebbi
08.2019 - 05.2021
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Delivered high level of service to clients to maintain relationships for future business opportunities.
Converted sales leads through persuasive pitching, achieving personal revenue targets.
Led pre- and post-sales operations to provide exceptional client care throughout.
Evaluated account performance and highlighted opportunities to build client and company growth.
Followed company CRM models to maintain up-to-date, accurate account information.
Sold diverse product and service portfolios to achieve revenue targets.
Forecasted accurately to enable revenue performance evaluations.
Engaged stakeholders with agreed deliverables to meet client and company requirements.
Assistant General Manager/Head of Operations
Credence Facility Managers Limited
Abuja, FCT
06.2017 - 08.2018
Employed [Skill] and [Skill] to create an [Organisation] environment that fostered motivation, passion, teamwork and service excellence.
Led [Number] [Type] staff to consistently meet and exceed key performance metrics.
Successfully developed [Number] employees to management positions through [Action].
Implemented cost control measures, reducing controllable costs by [Number]%.
Identified individual training needs and introduced tailored training initiatives that resulted in [Number]% productivity increase within [Timeframe].
Enforced company policies and guidelines for all employees.
Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Northern Operations Manager
Adams Smith International
Kano, Kano State
04.2015 - 06.2017
Led overall direction, coordination and evaluation of department functions.
Analysed financial data to track and achieve budget targets.
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Reduced costs and improved operations by analysing processes and customer feedback.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
Finance and Operations Specialist
UK Dept for International Development
Kano, Kano State
05.2003 - 04.2015
Maximised staff performance by establishing clear, measurable key performance indicators.
Mitigated operational risk, developing risk management plans to identify potential factors and implement preventative strategies.
Assisted with day-to-day operations of facility, including scheduling and customer service.
Alerted senior staff of upcoming critical tasks and deadlines.
Compiled operational data and prepared reports, presentations and correspondence.
Assisted with resource allocation to meet forecasted business needs.
Kept files organised and up-to-date for accurate record-keeping purposes.
Booked flights and hotels for domestic and international meetings.
Prepared professional business correspondence on behalf of senior staff and organisation.
Documented conferences, meetings and appointments with verbatim reports.
Created expense reports with matching receipts.
Education
Higher National Diploma - Accountancy
Kano State Polytechnic
Kano, Kano State
04/2008 - 03/2010
Project Management Professional - Project Management
Project Management Institute
United States
05/2022 - 09/2022
Skills
Business process re engineering
Financial planning and strategy
Financial management
Planning and execution
Staff engagement and retention
Customer service improvement solutions
Managing multi-disciplinary teams
Cost savings and reduction
Operations oversight
Stakeholder management
Operational budget management
Contract negotiation
Risk assessment and reduction
Process improvement techniques
Performance tracking
Business analysis
Strategic business acumen
Effective leadership skills
Languages
English
Fluent
Timeline
Chief operating officer
Usmanic Systems and Strategy Consulting
11.2023 - Current
Nigeria Operations Manager
Tony Blair Institute for Global Change
01.2023 - 11.2023
Lead,Finance and Administration
PACE/TBI (Office of the Vice President)
02.2022 - 12.2022
Head, Finance and Accounts
Agroeknor International Limited
12.2021 - 02.2022
Chief Strategy Officer
Shaderix Systems and Strategy Consulting
09.2021 - 12.2021
Head of Audit and Compliance
Labana Rice Mills Limited
05.2021 - 09.2021
Head of Finance and Accounts
Labana Rice Mills Limited
08.2019 - 05.2021
Assistant General Manager/Head of Operations
Credence Facility Managers Limited
06.2017 - 08.2018
Northern Operations Manager
Adams Smith International
04.2015 - 06.2017
Finance and Operations Specialist
UK Dept for International Development
05.2003 - 04.2015
Higher National Diploma - Accountancy
Kano State Polytechnic
04/2008 - 03/2010
Project Management Professional - Project Management