Child Right
SHARON AKUBOH
Development Communications & Knowledge Management Professional
Abuja
Work Preference
Summary
Development-focused communications and knowledge management professional with over 8 years of experience supporting institutional visibility, stakeholder engagement, and programme communication. Proven ability to design and implement communication strategies that strengthen organizational credibility and enhance public engagement. Background in journalism with strong expertise in strategic messaging, media relations, and content development. Experienced in supporting development and social impact initiatives, including grassroots-level contributions to child protection and nutrition intervention programs. Skilled in communicating governance, development, and humanitarian issues to diverse audiences including government stakeholders, development partners, and the public.
Overview
8
8
years of professional experience
3
3
Certificates
4
4
years of post-secondary education
Work History
Manager
LYNN Wholefoods
, Federal Capital Territory
01.2025 - 12.2025
- Led operational and communication initiatives to strengthen brand visibility and customer engagement.
- Implemented sourcing strategies that reduced operational costs by 13%.
- Supervised production processes ensuring quality and consistency.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members across two company branches within the FCT.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Operations Manager
Noble Voice Empire
Abuja, FCT
01.2022 - 01.2024
- Managed operational systems and administrative workflows to improve efficiency.
- Translated executive directives into structured operational processes.
- Coordinated logistics, meetings, and internal communications.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Communications Officer
Asah Bara
Abuja, FCT
01.2021 - 01.2022
- Developed communication materials to support programme visibility and public engagement.
- Coordinated media interactions and stakeholder communication.
- Designed reporting templates and maintained digital knowledge archives.
- Increased audience understanding with clear, concise press releases.
- Negotiated contracts with vendors for marketing materials, optimizing budget allocation.
Customer Service Representative
Outsource Global
Abuja, FCT
01.2018 - 01.2021
- Managed client communication across international markets.
- Documented service data and supported issue resolution processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
PGD - Advertising & Public Relations
International Institute of Journalism
Abuja 09.2013 - 07.2015
HND - Journalism
International Institute of Journalism
Abuja 09.2011 - 08.2013
Skills
Development Communications
Strategic Communications & Institutional Positioning
Media Relations & Public Affairs
Digital Media Strategy
Technical Writing & Research
Certification
Conflict Resolution & Mediation | Institute of Conflict Resolution and Mediation | 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Junior Chamber International Nigeria (JCIN)
Interests
Nutrition
Creative writing
Photography
Directing for Videography Documentaries and Interviews
Traveling
Languages
English
Upper intermediate (B2)
Hausa
Intermediate (B1)
Igbo
Intermediate (B1)
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 23 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high level promotional material through effectively scripting, editing and shooting women's day video for social media.
- Scripted and voiced interactive voice prompts for calls.
Timeline
Manager
LYNN Wholefoods
01.2025 - 12.2025
Operations Manager
Noble Voice Empire
01.2022 - 01.2024
Communications Officer
Asah Bara
01.2021 - 01.2022
Customer Service Representative
Outsource Global
01.2018 - 01.2021
PGD - Advertising & Public Relations
International Institute of Journalism
09.2013 - 07.2015
HND - Journalism
International Institute of Journalism
09.2011 - 08.2013
DEVELOPMENT EXPERIENCE
Dorothy Njemanze Foundation, Community-Based Child Protection & Nutrition Support, 2019, Present, Supported early identification and reporting of malnutrition and child vulnerability cases within underserved communities., Provided community-level insights to support intervention planning and response., Strengthened linkages between vulnerable populations and intervention teams., Contributed to grassroots monitoring systems for child protection and welfare.