Sharon Opia

· Conducted brainstorming workshop sessions, engaged with Stakeholders to understand, and integrate their business needs into technology

· Collected, compiled, and interpreted business data and drafted reports

· Managed and tracked tasks using Trello.

· Performed a Gap Analysis to establish the AS Is, and To Be processes; Gathered requirements for effective Business Process Management

· Created Wireframe Mock-ups using Balsamic for the e-commerce website; Created Process and Workflow maps using Microsoft Visio and created backlogs on Jira using the acceptance criteria

· Used Hybrid methodologies of PRINCE2 and AGILE SCRUM to deliver the e-commerce Project

• Collected, compiled, and interpreted business data and drafted reports.
• Conducted interviews with key business users to collect information on business processes and user requirements.
  Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Performed gap analysis to identify areas of improvement.
  Collaborated with stakeholders to define project objectives and criteria.
• Developed user stories and to-be process flows to support design and development of project.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Responded to requests for information on materials to inquiring parties.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
• Achievements

• I rained team members on best practices, resulting in faster project execution and improved project outcomes.
• I coordinated and managed multiple projects, ensuring they were completed on time and within budget successfully.

• Oversee daily operations, making sure that all equipment is operational and maintained.
• By responding to enquiries, resolving problems, and guaranteeing a great gaming experience, provide excellent customer service.
• Staff members such as technicians, customer service agents, and cleaners can be hired, trained, and managed.
• Analyses the success of your marketing efforts and modify your tactics in light of data and client feedback.
• Communicated with customers and vendors positively with particular attention to problem resolution.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers.
• Completed data entry to record call notes, suggestions and questions.
• Responded to customer requests for products, services, and company information.