Shareefah Ismail
Uyo
Summary
Resourceful Virtual Assistant known for high productivity and efficient task completion. Skilled in time management, customer service, and email management which enable successful project outcomes. Excel in communication, problem-solving, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Virtual Assistant
Adnuak importation hub
Ilorin
04.2025 - Current
- Managed daily communications with clients via email and phone.
- Organized and maintained digital files for easy access and retrieval.
- Coordinated scheduling for meetings and appointments with various stakeholders.
- Assisted in processing purchase orders and tracking shipments efficiently.
- Conducted research on market trends to support product sourcing decisions.
- Generated weekly progress reports detailing tasks completed during the week.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
Customer Service Representative
Zaimaas edible
Ilorin
05.2021 - Current
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Handled customer complaints with empathy, ensuring a positive experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Virtual Assistant - Virtual Assistant Training
Vsavvy Academy
Lagos, Nigeria 10.2025 - 12.2025
Bachelor of Science - Chemistry
University of Ilorin
Ilorin , Nigeria 10.2019 - 08.2024
Skills
- Customer service
- Project management
- Data analysis
- Market research
- Communication skills
- Time management
- Administrative support
- Relationship building
- Marketing support
- Meeting scheduling
- Internet research
- Problem-solving
- Travel arrangements
- Travel planning
- Meeting documentation
- Online scheduling
- Email management
- Calendar management
- Adaptability and flexibility
- Typing speed
- Self motivation
- Reliability
- Appointment scheduling
Languages
Hausa
First Language
English
Proficient (C2)
C2
Igala
Proficient (C2)
C2
Yoruba
Upper Intermediate (B2)
B2
Timeline
Virtual Assistant - Virtual Assistant Training
Vsavvy Academy
10.2025 - 12.2025
Virtual Assistant
Adnuak importation hub
04.2025 - Current
Customer Service Representative
Zaimaas edible
05.2021 - Current
Bachelor of Science - Chemistry
University of Ilorin
10.2019 - 08.2024