MICROSOFT
SHARAFA OLAWALE OLADIMEJI
INFORMATION TECHNOLOGY & COMPUTER
9 SS LASSA CRESCENT JAHI, ABUJA,FCT
Summary
OLAWALE is a seasoned IT analyst professional with more than fifteen years of expertise across the Oil & Gas, Hospitality & Logistics, and IT Infrastructure sectors. He excels in e-Business solutions, IT project management, experts in applied IT security and process improvement, demonstrating proficiency across multiple operating systems, software applications, and hardware, with a strong aptitude for swiftly adapting to new technologies. He is known for delivering rapid and client-centric solutions. Technical Support Analyst, Optimizing Workflows, IT & Networking Software, Networking Hardware, Networking Security, Information System.
Overview
18
18
years of professional experience
5
5
Certifications
1
1
Language
Work History
IT Specialist Support & Customer Engagement
DELTAAFRIK ENGINEERING & WORLEY PARSON
01.2017 - 03.2024
- Responsible for Active Directory Sever designing, organizing, modifying, installing, and supporting the company’s IT network systems.
- Manages the day-to-day operations of LAN and WAN Administration (Physical/Wireless Network) by monitoring system performance, configuration, maintenance and repair. This includes providing support for infrastructure devices including Cisco Routers, Switches, Firewall and circuit paths and providing suggestions for performance enhancement and streamlining.
- Provide technical support services necessary for in-house computing resources in a LAN/WAN environment that ensure equipment, information security, and availability of Network Operation and Maintenance services as well as the analysis, administration and support of voice, video, and/or data communications networks.
- Responsible for delivering both on site and remote services for oil & gas offshore and onshore end users
System Support Analyst & Network Engineer
POPHARM WALTER ODUSOTE LIMITED
01.2011 - 12.2016
- Responsible for handling customer IT network systems requests and adhered to service level agreements (SLAs), in oil & gas offshore and onshore end users
- Managed and delivered IT customer service support for oil & gas offshore and onshore end users, providing first and second-line technical support for company network users in the business unit.
- Administered the Active Directory, service desk, managed IT materials, and ensured efficient ticket resolution.
- Troubleshot and resolved hardware and software issues for end users while providing technical support via phone, email, and remote desktop tools.
- Coordinated the development of support documentation for systems administration and conducted user training on various software applications to enhance productivity.
- Assisted with the deployment of new hardware and software systems, maintained an inventory of IT assets, and ensured proper documentation of all support activities.
IT Support Analyst & Network Engineer
BEC Suites
01.2009 - 12.2010
- Provided support for Dell, HP, and Mac systems, assisting with critical system outages, software upgrades, and network capacity planning. Ensured the smooth operation of IT infrastructure by addressing technical issues and implementing necessary updates and improvements oil & gas offshore and onshore end users.
- Administered the installation and maintenance of facility access control systems, electrical and electronic equipment, PABX and telecommunications equipment, Integrated Intrusion Detection System-II (IDS), and over 20 network cameras in the hotel and its surroundings. This involved ensuring the security and functionality of the hotel's technological infrastructure.
Associate Customer Engineer
Panabiz International Limited
01.2006 - 12.2008
- Led a team of fifteen analysts at DeltaAfrik Engineering/Worley Parson and Chevron Nigeria Limited, ensuring timely resolution of technical failures, automation of application monitoring tools, and provision of expert support for application and systems upgrades.
- Managed over 100 pieces of Panasonic office automation equipment valued at more than N25 million (Approx. $250,000), maintaining meticulous equipment management and responding promptly to customer requests and breakdowns.
Education
Higher National Diploma - Electrical & Electronics Engineering (Power & Machine Option)
The Federal Polytechnic
Offa-Kwara State08-2004
Skills
Network Engineer
Certification
MCP
Software
ACTIVE DIRECTORY
Timeline
IT Specialist Support & Customer Engagement
DELTAAFRIK ENGINEERING & WORLEY PARSON
01.2017 - 03.2024
System Support Analyst & Network Engineer
POPHARM WALTER ODUSOTE LIMITED
01.2011 - 12.2016
IT Support Analyst & Network Engineer
BEC Suites
01.2009 - 12.2010
Associate Customer Engineer
Panabiz International Limited
01.2006 - 12.2008
Higher National Diploma - Electrical & Electronics Engineering (Power & Machine Option)
The Federal Polytechnic
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