Shalom Chuks-Nwoko
Risk And Operations Manager
Lekki, Lagos,LA
Summary
Operations and Risk Management Strategist with a comprehensive legal background, specializing in risk assessment, process optimization, team leadership, and digital transformation. Skilled in leveraging legal knowledge to manage risks and make informed operational decisions, ensuring compliance with industry standards. Proven track record of implementing innovative solutions and utilizing technology to achieve business objectives. Seeking a challenging role to apply strategic insights and operational expertise for sustained organizational success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
STRATEGY LEAD (SECONDED TO PARTNER AS OPERATIONS LEAD)
Sterling Bank
6 2023 - Current
- Provided strategic leadership, optimized processes, and fostered cross-functional collaboration
- Achievements include a 20% increase in efficiency and a 30% growth in customer base through digital platform launch.
- Provided leadership as the Head of Operations, optimizing operational aspects.
- Spearheaded initiatives to enhance efficiency, streamline processes, and ensure day-to-day operations.
- Collaborated with key stakeholders, including risk management, technology, and product development teams.
- Facilitated communication and coordination across departments, fostering a cohesive work environment.
- Led efforts to optimize processes, driving efficiency and scalability.
- Identified opportunities for automation to enhance operational workflows.
- Managed the Operations team, providing mentorship and support for professional development. Implemented performance metrics and feedback mechanisms for a high-performing team.
- Implemented strategies to enhance the overall customer experience.
- Oversaw the resolution of operational issues to maintain high customer satisfaction.
TEAM LEAD, OPERATIONAL RISK ANALYSIS, ASSESSMENT AND DIGITIZATION
Digital and Operational Risk Management
09.2021 - 05.2023
- Strategically managed operational and digital risk across three core areas: Operational Risk Assessment, Products and Solutions Assessment, and Risk Transformation/Digitization.
- Implemented the Operational Risk Management framework, fostering a risk-aware culture.
- Managed the Risk and Control Self-Assessment (RCSA) process, ensuring comprehensive risk identification and assessment.
- Managed the Product Risk Assessment Programme, with inputs for the determination of implementation and go-live of key projects, products and updates.
- Governed the digital and operational assessment process, developing tools and methods for pre and post-deployment assessments.
- Appointed and managed Risk Champions across approximately 150 roles/functions.
- Established and maintained relationships with business teams, development/technical teams, and stakeholders.
- Led the digitization and transformation of the risk function, resulting in the automation/re-engineering of approximately 40 processes.
- Managed the reporting portal, executing upgrades to meet reporting and monitoring needs. Conducted periodic reviews of risk templates/data and Key Risk Indicators, setting thresholds and monitoring escalations.
- Effectively managed vendors and collaborated on outsourced projects.
- Drove stakeholder engagements on risk mitigation and resolution with Product and Development/Technical teams.
DIGITAL RISK OFFICER
Digital Risk Management
07.2019 - 09.2021
- Played a pivotal role in driving the digital transformation strategy by developing and implementing annual digitization plans for risk functions, overseeing various digitization projects.
- Developed and implemented annual digitization plans for risk functions, driving the bank's digital transformation strategy.
- Successfully managed various digitization projects, ensuring alignment with organizational goals.
- Conducted periodic testing, reporting, and recommended remediation strategies on customer-facing digital platforms.
- Prepared insightful reports and dashboards tracking and monitoring risk issues, operational losses, and remediation on various digital platforms.
- Liaised with Technology teams for business improvement, optimization, cost efficiency, and digitization functions.
- Provided valuable insights into the credit risk portfolio through Power BI reporting.
- Reviewed, updated, and documented policies, ensuring compliance and alignment with evolving risk landscapes.
- Trained and coached new intakes within the risk group and the learning academy.
LAWYER
Blackburn Legal
01.2019 - 04.2019
- Involved in various aspects of legal practice, including preparing legal processes and documentation, participating in court appearances, managing client relationships, and providing legal advisory services.
- Prepared legal processes and documentation, ensuring accuracy and compliance with legal standards.
- Actively participated in court appearances, demonstrating legal expertise in handling cases.
- Managed client visitations and effectively handled client relationships, ensuring satisfaction and clear communication.
LEGAL OFFICER (NYSC)
Lagos State Internal Revenue Service (LIRS)
12.2017 - 10.2018
- Played a pivotal role in enforcing tax compliance through participation in representing the agency in court cases, drafting legal documentation, and providing valuable advice to taxpayers.
- Drafted legal documentation for effective communication with defaulting tax-payers.
- Managed the acceptance, documentation, and updating of correspondence, files, and memos within the legal department.
- Provided valuable advice to taxpayers, contributing to informed decision-making in tax matters.
Education
BARRISTER AT LAW (B.L) -
Nigerian Law School
01.2016 - 04.2017
BACHELOR OF LAWS (L.L.B) - undefined
University of Lagos
01.2011 - 04.2016
Skills
Risk Management
Leadership and Decision-making
Project Management
Risk Reporting and Monitoring
Compliance Management
Technology Integration
Legal Acumen
Problem Solving
Change Management
Strategic Thinking
Analytical Skills
Communication Skills
Process Optimization
Data Analysis and visualization
Coaching and Training
References
AVAILABLE ON REQUEST
Certification
Graduate Member, Institute of Chartered Secretaries and Administrators of Nigeria
Timeline
TEAM LEAD, OPERATIONAL RISK ANALYSIS, ASSESSMENT AND DIGITIZATION
Digital and Operational Risk Management
09.2021 - 05.2023
DIGITAL RISK OFFICER
Digital Risk Management
07.2019 - 09.2021
LAWYER
Blackburn Legal
01.2019 - 04.2019
LEGAL OFFICER (NYSC)
Lagos State Internal Revenue Service (LIRS)
12.2017 - 10.2018
BARRISTER AT LAW (B.L) -
Nigerian Law School
01.2016 - 04.2017
BACHELOR OF LAWS (L.L.B) - undefined
University of Lagos
01.2011 - 04.2016
STRATEGY LEAD (SECONDED TO PARTNER AS OPERATIONS LEAD)
Sterling Bank
6 2023 - Current
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