SHAIBU OJONIMI PETER

• Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.

▪ Supervise activities of operations staff to ensure timely and efficient service delivery to customers.

▪ Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.

▪ Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.

▪ Ensure that branch ATMs are functional at all times and faults timeously escalated and resolved.

• Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.

▪ Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.

▪ Perform other duties as assigned by the BCM/GH/DH - Ops.

▪ Ensure that customers are efficiently attended and served within turn around time.

▪ Ensure that policies and procedures are followed.

▪ Ensure accuracy and promptness in tellers carrying out their duties.

▪ Ensure GL accounts are in proof

▪ Ensure maintenance of efficient COP balance

▪ Vigilance to avoid fraud

Perform any other duties as assigned by the BOM

▪ Ensure that customers are efficiently attended and served within turn around time.

▪ Ensure that policies and procedures are followed.

▪ Ensure accuracy and promptness in tellers carrying out their duties.

▪ Ensure GL accounts are in proof

▪ Ensure maintenance of efficient COP balance

▪ Vigilance to avoid fraud

Perform any other duties as assigned by the BOM

• Ensure effective & timely service delivery to customers at all customer service unit.

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• Ensures a customer friendly disposition at all time.

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• Review account opening documents & ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate referrals.

• Ensure prompt TAT in line with service level

• Ensure timely preparation & rendition of reports to internal & external parties as required from time to time.

• Timely acknowledgement of MICR cheque issued on the system

• Processing customers ‘cheque & cards request, including ultimate delivery to the customer

• Accounts management & reactivation

• Ensure timely & accurate processing of standing instructions

• Ensures timely response to reference letters

• Print off-cycle customers’ statement for properly authorized requests & ensures charges are taken

• Ensure effective utilization of physical asset at the customer unit(file cabinet, till boxes)

• Maintenance of up-to-date registers for customers’ transaction and instructions as required under the existing policies & procedures

• Ensure adequate controls over customers records

• Ensure zero fraud tolerance / error rates

• Timely rendition of statement of accounts to customers.

• GL review and general office mintanance

• Ensure prompt TAT in line with service level

• Accounts management & reactivation

• Ensures timely response to reference letters

*Ensure effective utilization of physical asset at the customer unit(file cabinet, till boxes)

• Maintenance of up-to-date registers for customers’ transaction and instructions as required under the existing policies & procedures

• Ensure adequate controls over customers records

• Ensure zero fraud tolerance / error rates