OLUWASEUN OLAOYE
Technical Support Engineer
Lagos
Summary
Seasoned Technical Support Engineer with over 9 years of versed experience in resolving inquiries and complaints in a timely and efficient manner. Specializes in exploiting internal and external relationships to synergistically tackle complex issues. A great team player, who collates reviews and feedbacks from customers and colleagues for responses improvement and maximum support quality.
Overview
9
9
years of professional experience
9
9
Years of post-graduate experience
1
1
Certification
Work History
Technical Support Engineer
Tenaui Africa Limited
Lagos
05.2021 - Current
- Install, configure, troubleshoot, and service Canon production printers like C600, C700, C800, C650, C750, C850, C910, C10,000, VarioPrint 6300 Series
- Install, configure, troubleshoot, and service print servers such as PrismaSync and Fiery Servers.
- Resolved a high volume of escalated customer issues, resulting in about 40% reduction in customer escalations.
- Achieved about 98% customer satisfaction score consistently over the years.
- Exponential improvement in first-call resolution rates.
- Maintained about 95% customer satisfaction rating by resolving inquiries and complaints in a timely and efficient manner.
- Received several commendations from customers for providing exceptional service and surpassing their expectations.
Senior Field Service Engineer
Gamut Technologies
Lagos
07.2014 - 05.2021
- Installed, configured, troubleshoot, and serviced over 30 Models of Xerox Machines such as J75, C60, DCP700, DCP 700i, DC242, DC240, DC252, DC250, DC260, DC8000, DC5000, DC550, DC560, WC7328, WC7346, WC7232, to mention a few.
- Installed, configured, troubleshoot, and serviced over 40 Models of Konica Minolta Machines such as C4070, C6100, C83hc, C3070, C2070, 71hc, C1085, C1070, C1060, C1100, C7000, C6000, C5501, C6500, C6501, C1070, C650, C550, C451, C452, C652, C552, C353, C253, C554, C364, C454 to mention a few
- Installed, configured, troubleshoot, and serviced Canon LFPs and Office MFPs such as TM200, TM305, ImageRunner Advance DX 8700 Series, ImageRunner Advance C5700 Series, e.t.c
- Disassembled and reassembled complex production printers to repair or replace worn or malfunctioning components.
- Supervised earthen system installations at customers' sites.
Education
Electrical And Electronic Engineering
University of Ado-Ekiti, Ekiti State
Nigeria 01.2005 - 06.2011
Skills
Customer relationship management
Internal policy compliance
Root cause analysis
Remote Diagnostics
Technical issues analysis
Customer service expert
Technical documents comprehension
Staff education and training
Software diagnosis
Certification
Health and Safety in the Workplace, Chartered Institute of Environmental Health.
Hobbies
- Exploring New Places
- Volunteering And Community Involvement
Timeline
Technical Support Engineer
Tenaui Africa Limited
05.2021 - Current
Senior Field Service Engineer
Gamut Technologies
07.2014 - 05.2021
Health and Safety in the Workplace, Chartered Institute of Environmental Health.
04-2012
Electrical And Electronic Engineering
University of Ado-Ekiti, Ekiti State
01.2005 - 06.2011