Seun Gabriel

• Serve as an Escalation Engineer providing expert technical support for M365 Cloud and Zoho platforms, ensuring high customer satisfaction by efficiently resolving technical issues and providing timely support.
• Resolved over 30 technical inquiries per week.
• Mentor and manage a junior IT associate, providing guidance and training to foster skill development.
• Create technical documentation and guides to support ongoing operational needs and ensure team efficiency.
• Configure, customize, and administer Zoho People and Zoho Expense for over 4,000 users, enhancing company revenue through seamless platform usage.
• Oversee IT procurement for all EMEA and Middle East regions, ensuring timely and cost-effective sourcing of necessary resources.
• Plan and implement disaster recovery strategies, including backup and restore processes within the AvePoint platform.
• Automate tasks using PowerShell and Bash scripting, reducing operational downtime to a minimum and improving system efficiency.
• Follow up with clients to ensure optimal satisfaction after support engagements and issue resolution.
• Develop and maintain comprehensive onboarding and offboarding documentation and training manuals, leading to a 70% improvement in process efficiency.
• Conduct product demos for clients on SaaS solutions, resulting in a 95% adoption rate of the product.

• Led end-to-end Office 365 migrations for 50+ clients, ensuring zero data loss and minimal disruption to business operations.
• Streamlined document management with SharePoint Online and OneDrive for Business, reducing document retrieval time by 40%.
• Enhanced Office 365 security with Multi-Factor Authentication (MFA), Conditional Access policies, and Data Loss Prevention (DLP), strengthening data protection.
• Delivered Office 365 training programs that boosted user engagement and productivity by 25%.
• Provided ongoing support, resolving 95% of Office 365 issues on the first call and reducing service downtime.
• Designed SharePoint migrations and content strategies, cutting migration time by 40% and improving search accuracy by 45%.

• Consistently delivered high-quality, customer-focused technical support, achieving a 4.75/5 customer satisfaction rating by resolving complex issues swiftly for a global client base.
• Provided expert support for Microsoft 365 technologies, including SharePoint Online, Exchange Online, Teams, and OneDrive for Business, ensuring business-critical operations were maintained seamlessly.
• Successfully executed Office 365 migrations, including SharePoint (Migration Manager, Mover, PowerShell) and mailbox migrations (IMAP, Cutover, Staged) with zero data loss or downtime, driving a 30% increase in platform adoption.
• Configured DNS records, deployed Office applications, and implemented Azure AD Connect Sync to ensure seamless integration and peak system performance.
• Delivered specialized billing and commerce support, resolving sensitive issues with 97% customer satisfaction, demonstrating excellence in client relationship management

• Led teams in ATM operations and provided comprehensive training on ATM consulting.
• Managed the installation and activation of software for Wincor Nixdorf and NCR ATMs.
• Conducted routine and advanced software maintenance on NCR and Wincor Nixdorf ATMs across multiple banks.
• Provided expert recommendations on software upgrades and patch management to enhance ATM performance and security.

• Designed and implemented a functional form within Oracle for Audit and Human Resource Management Software, streamlining the process of tracking and managing compliance and HR-related activities.
• Developed and deployed a comprehensive appraisal methodology, incorporating 360-degree and 180-degree feedback models, enabling enhanced performance evaluations, employee engagement, and data-driven decision-making for talent development.

• Spearheaded the installation of advanced vehicle security systems across diverse vehicle models, achieving an 85% reduction in theft and hijacking incidents, significantly enhancing asset protection.
• Implemented and managed vehicle tracking systems, boosting fleet management efficiency by 90% through improved activity and location monitoring.
• Conducted precise fuel monitoring for various vehicle models, leading to a measurable reduction in operational costs and optimized resource allocation.
• Delivered top-tier technical support, resolving client issues swiftly and consistently, resulting in a high customer satisfaction rating of 4.8/5.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.