SERAH OJOACHELE USMAN
Plot234, Off Byazhin Layout,Chikakore,Kubwa Abuja
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Executive Trainee
Zenith Bank
12.2023 - Current
- Collaborated with cross-functional teams to achieve company objectives and exceed targets.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Bank Teller
Peoplesplus Management Services Ltd
09.2021 - 11.2023
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Marketing Associate
Wema Bank
08.2020 - 09.2021
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Optimized territory coverage plans by conducting thorough analysis of consumer demographics, preferences, behaviors within assigned regions.
- Boosted sales performance by developing and executing targeted marketing strategies.
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needschallenges.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
Retail Sales Cashier
Zartech Limited
06.2019 - 09.2020
- Contributed to team sales goals by effectively cross-selling related merchandise during transactions.
- Prevented loss by identifying potential theft risks and following proper security protocols at the register area.
- Improved overall efficiency of cashier operations through regular maintenance of POS systems and hardware components.
- Kept up-to-date on product knowledge in order to assist customers with informed recommendations during their purchase decisions.
- Reduced wait times for customers by quickly processing transactions and balancing the cash drawer daily.
- Boosted sales revenue by upselling products and suggesting additional items during transactions.
Education
Discharge Certificate -
National Youth Service Corp (NYSC)
Nasarawa State, Nigeria03.2019
Bachelor of Science - Business Administration
Kogi State University
Kogi, Ngeria02.2018
SSCE: Commercial -
Federal Government Girls College
07.2012
Skills
- Corporate Governance
- Customer Relationship Management
- Data inputting
- Financial software
- Cash counting
- Stress Tolerance
- Patience and Empathy
- Banking Software Familiarity
- Listening and Comprehension
- Persuasive Communication
- Customer Targeting
- Upselling strategies
Timeline
Executive Trainee
Zenith Bank
12.2023 - Current
Bank Teller
Peoplesplus Management Services Ltd
09.2021 - 11.2023
Marketing Associate
Wema Bank
08.2020 - 09.2021
Retail Sales Cashier
Zartech Limited
06.2019 - 09.2020
Discharge Certificate -
National Youth Service Corp (NYSC)
Bachelor of Science - Business Administration
Kogi State University
SSCE: Commercial -
Federal Government Girls College
Languages
English
Certification
- Associate,(in view) Chartered Institute of Banking Nigeria - Dec 2024
- Excellent customer service foundation-LinkedIn learning -2020
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