Open To Work
Sekinah Amoo-Usman
Virtual Assistant
Lagos,LA
Summary
Hardworking professional with over 5 years of experience in office operations, administrative support, and customer service. Highly organized, self-motivated, and possessing excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Skilled in CRM systems, Excel, and digital communication tools.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Executive| Customer Service Officer
Prime Hire Professional Services
Lagos
04.2024 - Current
- Executed daily outreach via phone and email to engage potential clients with tailored services.
- Achieved over 80% conversion rate from outreach to active client support, enhancing service delivery efficiency.
- Compiled detailed performance reports in Microsoft Excel and Google Sheets to monitor outreach metrics.
- Utilized CRM software for managing client interactions and ensuring accurate follow-up records.
- Implemented personalized outreach strategies that boosted monthly engagement by 15%.
- Collaborated with cross-functional teams to refine referral workflows, reducing service turnaround time by 25%.
- Consistently surpassed outreach benchmarks while maintaining a high level of professionalism.
- Applied strong communication and organizational skills to drive successful client outcomes.
Customer Service Representative
IP Express Limited
Lagos
01.2021 - 11.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes with a 98% success rate.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Responded promptly to enquiries from clients, and staff via email, phone calls and walk-in.
- Handled phone and email with consistent customer service across multiple channels.
- Built customer rapport by providing friendly, genuine service.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- A leading Broadband Internet Service Provider Specializing in network installation, support, and maintenance.
Administrative Officer
Aliu Abdulkabir Foundation
Ede
11.2020 - 01.2021
- Oversaw recruitment logistics and administrative processes.
- Coordinated internal meetings and prepared financial reports using Excel.
- Managed procurement and maintained organized inventory and supply systems.
- Recorded daily expenses and supported general office management.
Administrative Assistant (NYSC)
Islamic High School
Ibadan
11.2019 - 10.2020
- Managed physical and digital filing systems and assisted with data entry.
- Supported staff record-keeping and departmental administrative tasks.
- Handled reception duties, incoming correspondence, and official documentation.
- Maintained student and staff databases and ensured timely administrative processes.
Education
Bachelor Of Arts - History and International Studies
University of Ilorin
Ilorin, Kwara State10.2019
West African Senior Secondary School Certificate - ARTS
Bisola College of Arts and Science (BICAS)
Osogbo, Osun State07.2014
Skills
- Mondaycom
- Zendesk
- Google Workspace
- Microsoft Office
- Digital communication tools
- Conflict resolution and de-escalation
- Data entry and records management
- Social media basics
- Technical troubleshooting
- Professional call handling
- Email management and communication
- Performance reporting
- Leadership/communication skills
Certification
- Digital Marketing
- Human Resources Management
- Virtual Assistant Training
References
Available on Request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Administrative Executive| Customer Service Officer
Prime Hire Professional Services
04.2024 - Current
Customer Service Representative
IP Express Limited
01.2021 - 11.2021
Administrative Officer
Aliu Abdulkabir Foundation
11.2020 - 01.2021
Administrative Assistant (NYSC)
Islamic High School
11.2019 - 10.2020
Bachelor Of Arts - History and International Studies
University of Ilorin
West African Senior Secondary School Certificate - ARTS
Bisola College of Arts and Science (BICAS)