Acuity Scheduling
Seiyefa Papre
Lagos
Summary
Diligent Sales and Customer Support Associate with experience managing phone, email, and chat consultative communications with customers. Proactively identified sales and customer retention opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Support & Retention Specialist
Wellnite
California
08.2022 - 06.2023
- Formulated recommendations to streamline and simplify the customer support system and improve response time.
- Built strong relationships with the operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling for both clients and doctors.
Sales Associate
Poly Interpreter
London
06.2022 - 08.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customers to better uncover individual needs.
Education
Bachelor of Science - Chemical Engineering
08.2007 - 10.2014
Skills
Virtual customer support
undefinedAccomplishments
- Achieved 78% monthly appointment completion with accuracy and efficiency.
- Collaborated with the team in the development of twice-weekly appointment scheduling by providing excellent customer support.
- Achieved over 250 monthly scheduled appointments by introducing recurring appointment scripts.
Software
Open Phone
Google Workspace
Slack
Freshdesk
Stripe
Timeline
Customer Support & Retention Specialist - Wellnite
08.2022 - 06.2023
Sales Associate - Poly Interpreter
06.2022 - 08.2022
Niger Delta University - Bachelor of Science, Chemical Engineering
08.2007 - 10.2014
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