Segun Gbodi

-Establish and maintain professional, collaborative, and productive relationships with key personnel in assigned partner accounts, offering strategic insights and tailored solutions to support clients' business growth.
-Lead end-to-end sales processes, including prospecting, qualification, proposal development, negotiation, and closure, ensuring a high conversion rate from cold outreach to closed-won deals.
-Develop and execute a comprehensive go-to-market strategy to drive national market penetration, revenue growth, and customer acquisition in alignment with corporate objectives.
-Deliver tailored presentations and product demonstrations that address specific client challenges and showcase value-added solutions.
-Represent the company at key industry events, trade shows, and networking functions to elevate brand visibility and foster strategic relationships.

-Achieved regional sales targets by developing strategic plans and executing effective account management practices.

• Led the nationwide rollout of an agent banking network, expanding access to financial services for over 2 million unbanked and underbanked individuals.
• Forged strategic partnerships with fintechs, telecoms, cooperatives, and FMCG distributors to scale agency reach and enhance service delivery.
• Owned the P&L for agency banking, growing revenue contribution by 40% YoY while reducing operational costs and agent churn by 25%.
• Reduced agent onboarding time by 60% through digitization and process automation, improving time-to-activation and compliance tracking.
• Built and led a cross-functional team across Business Development Managers, Field Support Officers, Operations, and Risk, fostering a high performance culture.
• Launched rural market activation strategies leveraging cooperative societies, market associations, and top aggregators institutions to drive inclusion.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Monitored product operations to ensure adherence to policies, procedures, goals, and objectives while efficiently accomplishing services and projects.
• Oversaw a team of Regional business managers, responsible for sales performance and business development in multiple regions.
• Developed and nurtured productive partnerships with Financial Institutions, merchants, and regional, state, and local business associations.
• 220% revenue growth was attained while maintaining focus on the primary performance drivers and meeting all set targets and goals for overall business expansion.
• Executed plan for implementing POS systems, supervised management of POS terminals, and facilitated card transactions and payouts.
• Determined client needs by monitoring trends and industry developments.
• Organized promotional events such as trade shows conferences.

• Crafted and delivered strategic expansion plan to executive team, enabling growth planning on a regional scale.
• Effectively resolved problems through internal and external escalation processes.
• Managed country expansion and agency banking product functionality.
• Engaged with key stakeholders such as banks, PTSP’s, and fintech companies to drive improvements in sales effectiveness, account management efficiency, operational processes, and customer support services.
• Collaborated on the creation of channel pricing strategies and proactively predicted future advancements.
• Implemented features to support various marketing campaigns, promotions, and

• Generated increased revenue by prioritizing remote merchants with a high demand for cash.
• Achieved remarkable success by identifying and on-boarding profitable merchants in Lagos and the Southwest, thereby playing a pivotal role in expanding the agency banking product throughout these areas.
• Drove new business opportunities and disrupted experiences by recognizing customer needs and analyzing competitor solutions.
• Streamlined procedures and tools resulting in successful regional product deployment.
• Implemented strategic distribution plan to expand agent network throughout Lagos and the southwest.
• Initiated business cases and product concepts for value added services on agency banking while obtaining necessary approvals from management.
• Evaluated data from agency channel to generate regular dashboard for performance tracking and analysis.

• Managed the implementation of new software systems, ensuring that all requirements were met and deadlines were adhered to.
• Coordinated with vendors to troubleshoot any problems related to the installation of new systems or software applications.
• Assisted users with setting up accounts and configuring settings on their devices for optimal system performance.
• I worked closely with customers throughout the entire implementation process to ensure satisfaction with the results.
• Diligently examine customer specifications before commencing projects, minimizing the chances of future misunderstandings or delays.

• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Monitored staff performance and addressed issues.
• Conducted quality, timely performance feedback and performance appraisals.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability.
• Ensured cost-effectiveness and quality compliance by monitoring budgets and expenses.

• Evaluating prospects within the industry led to identifying key business opportunities. Conducting extensive research and analysis allowed for informed decision-making on potential sales options.
• Nurtured client connections by delivering reliable support, relevant information, and helpful guidance; actively explored potential avenues via research; proposed enhancements for increasing profits while optimizing services.
• Utilized effective prospecting strategies to fuel growth and forge solid partnerships.
• Maintained and managed databases to track sales/client data under personal ownership.

• Spearheaded the establishment and successful operation of a cutting-edge retail experience centre for the company.
• Achieved 80% revenue increase within the initial 3 months.
• I oversaw a wide range of customer interactions, such as managing online orders, handling corporate sales requests, and assisting walk-in customers.
• Maintained accurate records of employee attendance and task completion times.
• Counted inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current.
• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

• Investigated customer complaints and provided solutions within acceptable time frames.
• Resolved billing issues and disputes through effective problem solving techniques.
• Collaborated with other departments such as marketing or sales teams for promotional activities.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Optimum utilization of customer relationship management systems and tools.

• Optimized operations by configuring and resolving issues with different point of sale terminals like the Pax Series and Verifone Series.
• Provided actionable inputs from merchant feedback to enhance the bank’s decision-making process for deployment and post-deployment support.
• Ensured the seamless functioning of mobile payment applications, including mobile money, for diverse zoned businesses.
• Offered guidance and instruction to various merchants on how to effectively use the point of sale device.
• Attending to e-business/point of sales related issues.