Seed Ogwo
Tech Expert
Port Harcourt,RI
Summary
A professional eager to lend combined knowledge and skills to enhance business performance. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills.
Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
Work History
Depot Operations Representative
Carina Fresh Oil
03.2023 - Current
- Identified opportunities for process improvement through root cause analysis.
- Utilized various software programs to complete daily tasks.
- Generated reports on account activity for senior management review.
- Provided technical support for customers over the phone and chat.
- Collaborated with other departments to ensure smooth workflow.
- Analyzed feedback from customers to improve overall satisfaction levels.
- Worked collaboratively with colleagues across all departments.
- Utilized problem-solving skills to quickly resolve customer inquiries.
- Resolved customer inquiries and complaints in a timely manner.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations, and resolve account problems.
Technical Officer/ System Maintenance Personnel
Solartime Electric Limited
10.2021 - 01.2023
- Communicated concerns and information to supervisor for remediation and support.
- Created and maintained strong relationships with staff, customers and stakeholders.
- Supported individual growth of team members with professional feedback and continuous reviews.
- Participated actively in meetings and conferences in representation of corporate interests.
- Collaborated with stakeholders to develop effective processes and initiatives for achieving organizational goals.
Education
Bachelor Of Engineering - Computer Engineering
Michael Okpara University, Umudike
Abia12.2022
Skills
Problem-Solving
Timeline
Depot Operations Representative
Carina Fresh Oil
03.2023 - Current
Technical Officer/ System Maintenance Personnel
Solartime Electric Limited
10.2021 - 01.2023
Bachelor Of Engineering - Computer Engineering
Michael Okpara University, Umudike
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