SCHOLASTICA NWAKA
SENIOR EXECUTIVE ASSISTANT
Benin
Summary
I am compassionate and focused professional. I pride myself on being an effective team player dedicated to excellence. My approach is rooted in the principles of hard work, self-improvement, and efficiency, ensuring that I consistently deliver my best. Highly compliant, I align seamlessly with organizational goals and objectives, committing myself to not only meet but exceed them.
Overview
18
18
years of professional experience
Work History
Senior Executive Assistant
Zenith Bank Plc
02.2024 - Current
- Handled business relationship management, fostering client retention and revenue growth.
- Resolved customer complaints efficiently, ensuring satisfaction and swift solutions.
- Managed financial transactions, including treasury bills, fixed deposits, and retail loans.
- Maintained strict confidentiality and professionalism in handling sensitive customer information.
Cash Officer
Zenith Bank Plc
09.2023 - 02.2024
- Oversaw Teller operations, enforcing strict adherence to procedural protocols.
- Managed and resolved customer complaints effectively.
- Collaborated with team members to ensure smooth financial operations.
- Reconciled cash drawers and prepared bank deposits.
- Ensured compliance with financial policies and regulations.
- Managed daily cash transactions with accuracy and efficiency.
Teller
Zenith Bank Plc
07.2017 - 09.2023
- Delivered empathetic customer service while processing transactions with precision.
- Maintained accurate cash drawer balances consistently.
- Managed a variety of financial operations including IMTOs, foreign exchange (FX), cash deposits and withdrawal, and other domestic transactions.
- Adhered strictly to cash handling protocols and financial regulations.
Catechism Teacher
St Michael Catholic Cathedral
01.2016 - 12.2016
- Delivered engaging catechism lessons to students aged 6-12.
- Fostered personal growth and moral development in young learners.
Secretary
Catholic Youth Organisation, St Charles Catholic Church
07.2008 - 05.2012
- Managed and streamlined the organization’s document filing system for optimal efficiency.
- Crafted and maintained detailed minutes of meetings, ensuring accurate record-keeping.
- Composed professional correspondence for various organizational requirements.
Education
Bachelor of Arts -
University Of Benin
Benin City, Edo State01.2014
High school diploma - undefined
Baptist Girls' Model High School
Agbor01.2007
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Isho Primary School
Ubulu Uku01.2003
Skills
- Adaptability
- Confidentiality Management
- Effective Time Management
- Office Administration
- Writing
- Reading
- Care Giving
PUBLICATIONS
- The Role(s) Of The Mass Media In The Eradication Of Breast Cancer Final Year Research Work at University Of Benin, Nigeria | Oct 2014
- The Importance Of Preserving Our African Culture Through African Names The Northern Trumpet Newspapers | Aug 2017
Timeline
Senior Executive Assistant
Zenith Bank Plc
02.2024 - Current
Cash Officer
Zenith Bank Plc
09.2023 - 02.2024
Teller
Zenith Bank Plc
07.2017 - 09.2023
Catechism Teacher
St Michael Catholic Cathedral
01.2016 - 12.2016
Secretary
Catholic Youth Organisation, St Charles Catholic Church
07.2008 - 05.2012
High school diploma - undefined
Baptist Girls' Model High School
undefined
Isho Primary School
Bachelor of Arts -
University Of Benin