Saratu Muhammad
Abuja,Federal Capital Territory
Summary
A detail-oriented Executive and Virtual Assistant with a
strong background in administrative support, customer service, and
operational coordination. I bring clarity, organization, and calm to busy
professionals and fast-moving teams, making sure the back end runs
smoothly so the front end can shine.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certification
Work history
Executive Assistant to Executive Director
Lagos Deep Offshore Logistics Enterprise (LADOL)
Abuja, FCT
01.2023 - 05.2025
- Provided administrative support to senior executives, including calendar management, meeting scheduling, and travel arrangements.
- Drafted reports, briefings, and presentations using Microsoft 365 and compliance platforms.
- Organized digital filing systems for recordkeeping and ensured easy document retrieval.
- Handled confidential information discreetly to support executive decision-making.
- Coordinated logistics for company events and client meetings.
Administrative Assistant
Adunni Health Services (Plastic Surgery Clinic)
Abuja, FCT
03.2021 - 06.2022
- Delivered comprehensive front-desk and administrative support, including appointment scheduling and digital intake form management.
- Coordinated surgery bookings and post-op consultations, significantly reducing delays and enhancing client satisfaction.
- Managed payment processes exceeding ₦1.7 million monthly with high accuracy and strict confidentiality.
- Strengthened patient relations through professional, empathetic communication and timely follow-up on inquiries.
- Maintained accurate records and supported daily clinic operations to ensure smooth workflow.
Administrative Assistant
LabEngines Nig Limited
Lagos, Lagos
02.2019 - 04.2020
- Managed administrative tasks such as email handling, client follow-ups, and document preparation.
- Coordinated product demos and meetings between sales reps and clients.
- Created reports and maintained accurate sales records for internal use.
- Acted as a communication bridge between departments and clients to ensure smooth transactions.
- Supported order processing, logistics coordination, and inventory tracking.
Smart Ambassador (Sales Representative)
Tecno Mobile Company
Kano, Kano State
11.2018 - 04.2019
- Promoted Tecno smartphone products in retail outlets and on-the-ground campaigns.
- Educated customers about features, prices, and after-sales support options.
- Managed product inventory and prepared daily sales reports.
- Provided exceptional customer service and achieved monthly sales targets.
Classroom Teacher
Addy Basic School
Rimin Gata, Kano State
06.2016 - 03.2018
- Taught English Language and Basic Science to primary school pupils.
- Developed lesson plans and maintained a conducive learning environment.
- Assessed student performance and supported academic improvement.
- Interacted with parents and staff to monitor and improve student development.
Health Columnist
Newsline Newspapers
Minna, Niger State
01.2016 - 06.2016
- Wrote a weekly health column focusing on wellness, hygiene, and preventive care.
- Translated complex medical topics into accessible language for the general public.
- Built a steady reader base through informative, easy-to-read articles.
- Collaborated with editors to maintain alignment with publication themes.
English and Literature Teacher (NYSC)
Maradesa Memorial College
Oyo West LGA, Oyo State
04.2015 - 04.2016
- Delivered English and Literature lessons to junior and senior students.
- Organized school debates, literature clubs, and mock exams.
- Prepared students for WAEC/NECO through exam-focused content.
- Actively participated in school administration during NYSC service year.
Editorial Intern / Junior Reporter
Newsline Newspapers
Minna, Niger State
01.2013 - 10.2013
- Supported senior journalists in field reporting, interviews, and article writing.
- Covered local events, wrote short reports, and gained newsroom experience.
- Assisted in editorial tasks like proofreading and layout reviews.
Education
B.Sc. Mass Communication - Mass Communication
Ibrahim Badamasi Babangida University, Lapai
10.2010 - 09.2014
Post Graduate Diploma in Mass communication - Mass Communication
Bayero University Kano
02.2018 - 10.2018
Skills
- Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint)
- Appointment Scheduling & Calendar Management
- Digital File & Data Management
- Customer Service & Client Support
- Payment Recovery & Invoicing
- Report Writing & Professional Communication
- Time Management & Problem Solving
- Resourcefulness
- Google Workspace
- CRM Tools: Service Titan, Workiz, Kommo, Yelp
Languages
English
Advanced
Hausa
Upper intermediate
Certification
- Virtual Assistant Certificate – ALX Africa
- Artificial Intelligence Career Essentials – ALX Africa
- Professional Foundations – ALX Africa
- Certificate in PowerPoint – LADOL Enterprise
- Driver’s License
COURSES & TRAINING
- Salesforce Associate (ALX Africa – Ongoing)
- Graphic Design (ALX Africa- Ongoing)
- AI for Creatives (ALX Africa- Ongoing)
- Artificial Intelligence Career Essentials (ALX Africa – Oct–Dec 2024)
- Virtual Assistant (ALX Africa – Aug–Oct 2024)
Timeline
Executive Assistant to Executive Director
Lagos Deep Offshore Logistics Enterprise (LADOL)
01.2023 - 05.2025
Administrative Assistant
Adunni Health Services (Plastic Surgery Clinic)
03.2021 - 06.2022
Administrative Assistant
LabEngines Nig Limited
02.2019 - 04.2020
Smart Ambassador (Sales Representative)
Tecno Mobile Company
11.2018 - 04.2019
Post Graduate Diploma in Mass communication - Mass Communication
Bayero University Kano
02.2018 - 10.2018
Classroom Teacher
Addy Basic School
06.2016 - 03.2018
Health Columnist
Newsline Newspapers
01.2016 - 06.2016
English and Literature Teacher (NYSC)
Maradesa Memorial College
04.2015 - 04.2016
Editorial Intern / Junior Reporter
Newsline Newspapers
01.2013 - 10.2013
B.Sc. Mass Communication - Mass Communication
Ibrahim Badamasi Babangida University, Lapai
10.2010 - 09.2014
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