Salesforce/ Zoho CRM
Results-driven Customer Success Manager with over 5 years of experience in SaaS client management, enterprise onboarding, and data-informed product adoption strategies. Skilled in managing cross-functional teams, delivering scalable onboarding solutions, and cultivating lasting client relationships. Demonstrated track record of optimizing SaaS products to meet business objectives in diverse global markets. Specialized in high-growth environments such as Freshworks, Zoho, and Salesforce, where client satisfaction is driven by agility, empathy, and metrics-based execution. Certified Scrum Master (CSM) and Lean Six Sigma Yellow Belt with a strong background in customer lifecycle management, stakeholder training, and CRM technology. Dedicated to aligning customer success initiatives with revenue growth and long-term client retention goals.
SaaS Onboarding & Adoption Strategies
undefinedCertified Scrum Master (CSM) | Scrum Alliance
English (Fluent)
French (Basic)
Salesforce/ Zoho CRM
Microsoft Word, Excel, PowerPoint, Teams and Outlook
Google Workspace tools
Asana, Trello
Power BI
Travelling,
Learning new knowledge
Reading
Certified Customer Success Manager | CustomerSucessU
CRM Fundamentals | CustomerSucessU
Data Analysis Fundamental | Coursera
Diploma in Customer Service | Alison
Certified Scrum Master (CSM) | Scrum Alliance