Open To Work
Sarah Oluchi Ndefor
inventory management
Abuja,FC
Summary
Dedicated general manager with extensive experience in restaurant operations. Focused on achieving budget targets while enhancing customer satisfaction through effective staff supervision and innovative expense control strategies.
Overview
9
9
years of professional experience
Work History
General manager
Romeo’s Pizza
Abuja
07.2021 - Current
General manager
Cold berry Ice-cream
Lagos
09.2019 - 10.2021
Account/Secretary
Ivado/Seingo Water
Abuja/Lafia
03.2017 - 07.2021
- Monitored monthly budget to ensure adherence and alignment with financial goals.
- Conducted regular spot checks on inventory and supplies to maintain accuracy and prevent discrepancies.
- Ensuring my wastage and consumables tracker for the month is minimal without going overboard.
- Ensuring I send my daily, weekly and monthly report promptly.
- Reconciliation of daily sales, pos printout cash lodgement to bank.
- Ensuring the food service area and environment are clean and hygienic.
- Portion drill with staff for consistent hand calibration of toppings.
- Established performance targets for each shift based on sales goals.
- Reviewing of daily target for each shift while briefing
- Facilitated briefings with staff to discuss store performance variances and improvement strategies.
- Ensure all staff know their store sales figure
- Informed customers about special menus and promotions, enhancing upselling efforts to boost revenue.
- Making sure we provide good customer service to each customer that enters the store.
- Ensuring all items on the front row/make line are proper tagged in order not to use expired product.
- Ensuring F.I.F.O is followed on all product and tagged (ROX)
- Enforced two-hour rule for all sections to maintain freshness and quality.
- Checking of store cleanness and sales for better improvement.
- Monitored customer service representative performance and provided constructive feedback.
- I make sure my diesel is well monitored and followed up to avoid theft from the staff and security personnel.
- I make sure my gas usage is accurately followed/purchased as at when due to avoid we running out.
- Maintained delivery bikes in optimal condition and scheduled regular servicing.
- Petty and impress are well accounted for and used appropriately for company use.
- I have been able to track my product well, to know when it’s been manipulated and fix immediately.
- Managed shift changes for morning and night shifts, providing feedback before closing.
Education
National Diploma (ND) - Mass Communication
Yaba College of Technology
Lagos01-2016
West African Examination Council (WAEC) -
Cardoso Junior and Senior High School
Lagos01-2011
First School Leaving Certificate (FSLC) -
Green light Nursery & Primary School
Lagos01-1997
Skills
- Restaurant management
- Staff supervision
- Expense control
- Procurement
- Inventory management
- Data entry using Excel
- Power Bi
- Python
- Communication
- Creative skills
- Innovative skills
- Customer service
- Book keeping
Hobbies and Interests
- Cooking
- Swimming
- Traveling
References
- Mr Samuel Okafor, 09112161956, Production Manager (Danholt Waters)
- Mr Bright Ndukwe, 08162919591, Operation Manager / Andrian painting
Roles And Responsibilities
- Ensuring my monthly budget is met.
- Spotchecking.
- Ensuring my wastage and consumables tracker for the month is minimal without going overboard.
- Ensuring I send my daily, weekly and monthly report promptly.
- Reconciliation of daily sales, pos printout cash lodgement to bank.
- Ensuring the food service area and environment are clean and hygienic.
- Portion drill with staff for consistent hand calibration of toppings.
- Setting target for each shift.
- Reviewing of daily target for each shift while briefing.
- Briefing with staff on store variance and improvement.
- Ensure all staff know their store sales figure.
- Telling customers about special menus and promos, upselling and marketing to increase our revenue.
- Making sure we provide good customer service to each customer that enters the store.
- Ensuring all items on the front row/make line are proper tagged in order not to use expired product.
- Ensuring F.I.F.O is followed on all product and tagged (ROX).
- 2 hours’ rules in all section including customer area.
- Checking of store cleanness and sales for better improvement.
- Check C.S.R performance and give feedback.
- I make sure my diesel is well monitored and followed up to avoid theft from the staff and security personnel.
- I make sure my gas usage is accurately followed/purchased as at when due to avoid we running out.
- Ensuring my delivery bikes are in good shape, serviced as at when due, and my riders properly groomed to represent the company image and standard.
- Petty and impress are well accounted for and used appropriately for company use.
- I have been able to track my product well, to know when it’s been manipulated and fix immediately.
- Shift change for morning and night shift and give feedback before closing.
Timeline
General manager
Romeo’s Pizza
07.2021 - Current
General manager
Cold berry Ice-cream
09.2019 - 10.2021
Account/Secretary
Ivado/Seingo Water
03.2017 - 07.2021
National Diploma (ND) - Mass Communication
Yaba College of Technology
West African Examination Council (WAEC) -
Cardoso Junior and Senior High School
First School Leaving Certificate (FSLC) -
Green light Nursery & Primary School