Sarah Ewatomi Ilesanmi
Lagos
Summary
A dynamic professional with distinctive interpersonal skills, and a strong background in sales and customer service. Proven ability to multitask, manage time effectively, and maintain a positive attitude under pressure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Spa Manager
Tiffany Amber Nigeria
Lagos
02.2024 - Current
- Boosted spa revenue by implementing service upgrades i.e membership plans and special promotions.
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Actively recruited and trained qualified professionals for all spa positions.
- Created menus of treatments and packages that were attractive to customers.
- Designed exclusive packages for Valentine's Day and October 1st.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
- Collaborated closely with vendors to ensure quality products at competitive prices.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Organized business accounting and invoicing in QuickBooks.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
Retail Sales Executive
Tiffany Amber Nigeria
06.2022 - Current
- Completed sales transactions and processed payments with accuracy.
- Developed and applied advanced methods, leading to increased efficiency in retail operations.
- Excelled in managing customer interactions within the fashion industry.
- Enhanced brand presence through social media strategies.
- Compiled regular analytics revealing significant customer preferences in the fashion industry.
- Handled and resolved issues related to fashion items expertly.
- Boosted operational efficiency with targeted administrative assistance.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Conducted market research to identify new business opportunities.
- Tracked sales performance against objectives set by management.
- Implemented procedures designed to enhance customer satisfaction levels.
- Monitored competitor activities to identify areas of improvement within the business.
Administrative Executive
Dwellion Design
01.2022 - 05.2022
- Ensured efficient record-keeping for purchases, receipts, and invoices.
- Facilitated logistics coordination involving vendors, delivery companies, and warehouses.
- Executed effective management of materials acquisition.
- Guaranteed consistency and quality throughout various initiatives.
- Implemented quality control processes to maintain product excellence.
Customer Service Executive
Breachwood Furniture
08.2020 - 12.2021
- Provided exceptional customer service to more than 30 customers daily.
- Addressed issues to maintain high levels of customer contentment.
- Organized and managed documentation supporting retail efficiency.
- Enhanced customer satisfaction by building trust in the retail sector.
- Enhanced retail operations by using QuickBooks efficiently.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Responded promptly to emails sent by customers seeking assistance.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Education
B.A - Religious Studies And Philosophy
01.2019
Skills
- Advanced Microsoft Office Skills
- Skilled in QuickBooks Accounting
- Social Engagement Marketing
- Expertise in Sales Finalization Techniques
- Skilled in CRM Tools Usage
- Analytical Reporting Using Power BI
- Quality Management Techniques
- Experience in Supply Chain Management
- Effective Communication Skills
- Effective Time Management
- Skilled in Task Management (Multitasking)
- Strong Detail Orientation
- Quick Learner
- Proficient in Planning and Coordination
- Proficient in Building Relationships
- Spa Operations Management
- Client Relationship Management
- Effective Conflict Resolution
- Effective Communication Skills
- Market Opportunity Identification
Languages
- English
- Spanish
References
References available upon request.
Timeline
Spa Manager - Tiffany Amber Nigeria
02.2024 - Current
Retail Sales Executive - Tiffany Amber Nigeria
06.2022 - Current
Administrative Executive - Dwellion Design
01.2022 - 05.2022
Customer Service Executive - Breachwood Furniture
08.2020 - 12.2021
Adekunle Ajasin University - B.A, Religious Studies And Philosophy
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