SARAH CHUKWU

Conducted outbound cold calls and email outreach to prospective clients in the US, introducing rent-to-own housing options and qualifying leads based on program eligibility.

• Managed high volumes of inbound calls, providing clear and informative responses to client inquiries on rent-to-own policies, available properties, and qualification processes.

• Guided clients through the application and approval stages, supporting them with paperwork and ensuring thorough understanding of contractual terms.

• Maintained detailed records in the CRM system, tracking interactions, follow-ups, and nurturing leads toward enrollment or purchase.

• Collaborated with finance and support teams to resolve escalated issues and ensure a seamless remote client experience.

• Conducted training sessions for new hires, ensuring consistent level of service across team.

• Actively prospected for new sales leads and business opportunities.
• Initiated over 2000 cold and warm calls to potential customers to create awareness about available products resulting in 30% customer retention and 60% onboarding of new customers.
• Analyzed important industry market intelligence about market trends and future product development.
• Directed event and member communications and publicity by utilizing cold calls, direct mail, and print ads.
• Conducted research on potential markets, emerging trends in emergency healthcare services.
• Closed tough deals and complex sales using strong persuasion and negotiation skills.
• Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company's offerings.
• Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
• Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
• Assisted the marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
• Identified business development challenges and customer concerns for proactive resolution.

• Conducted product/service research to help clients make informed decisions.
• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
• Managed CRM input, exports and clean up.
• Executed travel arrangements by researching and booking flights and accommodations.
• Transcribed meeting notes, recorded interviews, and other audio materials into written documents.

• Organized documents and data for prompt digitizing, keeping the organization's records accurate.
• Assisted with various data management issues.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Resolved customer complaints and maintained a clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.