Sarah Bassey Otu
Abuja,FCT
Summary
Experienced and detail-oriented Food Service Supervisor with several years of experience in managing staff and daily operations of food service facilities. Proven ability to lead teams, ensure compliance with health regulations, and deliver exceptional customer service. Adept at managing inventory, scheduling staff, and maintaining compliance with health and safety regulations.
Excellent leadership and communication skills.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Food service supervisor
Royal meals catering services
Abuja, Federal Captial Territory
05.2021 - Current
- Direct, schedule, and monitor the activities of team members engaged in food preparation, portion control, and service operations.
- Supervise, plan, and assign daily tasks to personnel engaged in preparing, portioning, and serving food to ensure efficient operations.
- Monitor food service to ensure compliance with quality control guidelines.
- Participate in hiring staff and support the development of policies, procedures, and budget planning.
- Monitor food preparation, portion sizes, and food presentation to ensure quality standards.
- Implement and oversee sanitation procedures.
- Handle customer complaints and ensure excellent service.
- Manage inventory, order supplies, and reduce food waste.
- Train new employees and conduct performance evaluations.
Catering assistant
Chefladles Catering Services
Abuja , Federal Capital Territory
01.2012 - 08.2015
- Assisted in scheduling staff shifts and assigning duties.
- Ensured the dining area and kitchen remained clean and organized.
- Supported the head supervisor in inventory control and supplier communications.
- Helped train new staff in customer service and safety protocols.
- Maintained accurate records of sales, food waste and equipment maintenance.
Education
Master of Science - Clinical Psychology
Nasarawa State University, Keffi
Nasarawa, Nigeria 12.2020 - 01.2024
Bachelor of Science - Psychology
Nasarawa State University, Keffi
Nasarawa, Nigeria 09.2016 - 12.2019
Skills
- Staff Supervision & Scheduling
- Food Safety & Sanitation
- Customer Service Excellence
- Inventory & Supply Control
- Budgeting & Cost Control
- POS & Ordering Systems
- Quality Control
- Health and Safety Compliance
- Menu Planning and Development
- Training and Development
- Conflict Resolution
Languages
English
Native
Affiliations
- Photography. Nature and travelling. Learning new things. Music.
Accomplishments
- Led a team to achieve a 15% increase in customer satisfaction scores over one year.
- Recognized as Employee of the Month four times for outstanding leadership and service excellence.
- Initiated a community outreach program that increased local engagement and participation in food service events by 50%.
Timeline
Food service supervisor
Royal meals catering services
05.2021 - Current
Master of Science - Clinical Psychology
Nasarawa State University, Keffi
12.2020 - 01.2024
Bachelor of Science - Psychology
Nasarawa State University, Keffi
09.2016 - 12.2019
Catering assistant
Chefladles Catering Services
01.2012 - 08.2015
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