Summary
Overview
Work History
Education
Skills
Training and Seminars
Hobbies and Interests
References
Timeline
Generic

Sarah Annor

Accra

Summary

Target execution oriented, a good team player with great leadership values. A great friend who is keen at work and would employ every reasonable resolve to ensure work is done. Able to work from anywhere. Self-taught, Idea-filled, and thoughtful with rich experience in instructing and directing workers' performances, specifically in psyching, training and assisting them to get duties executed. I seek to put my expertise to use by having an opportunity to work in meeting the objectives of your organization.

Overview

12
12
years of professional experience

Work History

Customer Service Officer

United Bank Of Africa
10.2021 - Current
  • Ensure effective and timely service delivery to customers at all customer service units
  • Ensure a customer friendly disposition at all times
  • Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals
  • Ensure prompt TAT in line with service level
  • Timely acknowledgement of MICR cheque issued on the system
  • Processing customers' cheque and card requests, including ultimate delivery to the customer
  • Maintenance of up-to-date registers for customers' transactions and instructions as required under the existing policies and procedures
  • Maintain contact with new and existing customers on routine account management activities
  • Ensure proper documentation for all new and existing accounts and provide customers with information and awareness on bank's products and services.

Teller

United Bank Of Africa
08.2017 - 09.2021
  • Receive deposits, Pay withdrawals, Preparing of vault register, Mobile Money Transfer, Manage an implant station and report to the department.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.

Teller

Access Bank
08.2016 - 04.2017
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Processed wire transfers for customers both domestically and internationally.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Performed daily reconciliation of teller drawer within established limits.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

Customer Service Representative and Office Manageress

Kwaku David Photography
08.2015 - 11.2015
  • Resolve customer complaints
  • Greet customers warmly and ascertain problems or reason for calling
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Ordering and managing stationery and Office equipment
  • Supervising and monitoring the work staff
  • Reporting to management
  • Discussing problems with all staff.

Front Desk Personnel

Pannel Kerr Forster (PKF)
05.2014 - 09.2014
  • Answering incoming calls and directing calls
  • Handling inquiries from clients
  • Providing information relating to the company
  • Arranging appointments for clients to meet with company staff.

Claims Processing Officer (National Service)

Ada Health Center
Ada
09.2012 - 08.2013
  • Worked with my team leader in National Health Insurance Section and vetting of claims
  • Reviewed claim forms making sure that the name, date of birth, age and membership number tally with the print out from the insurance office
  • Take particulars of clients before they are being diagnosed.

Education

Bsc. Accounting and Information Systems -

Regent University college of Science and Technology
08.2019

H.N.D in Accounting -

Kofiridua Polytechnic
07.2012

West African Secondary School Certificate Examination (WASSCE) -

Akim Swedru Senior Secondary School
11.2008

Skills

  • Ability to work for long hours and with less supervision
  • Ability to work under pressure and with speed
  • Proficient in Microsoft Excel and Word Applications
  • Good interpersonal and communication skills
  • Apt and happy to teach/train others to equip them to work or perform their duties in a system or organization
  • Ability to mobilize team members to get duties executed to satisfaction to meet targets and timelines
  • The skill of communicating to the understanding of the hearer or listener
  • The ability to control, direct and synchronize activities both in and outside the office to achieve targeted objective in the short and long run
  • The skill of using the computer to process data
  • Interest in the success and progress of anyone around me and putting in the requisite efforts to enforce to see the wellbeing of people around

Training and Seminars

  • Jerror Consult, Accounting Software (Tally & Quick Books)
  • Databank Leadership (DUES), Partnering with society to raise Africa's Generation of Millionaires

Hobbies and Interests

  • Learning New things
  • Reading and Researching
  • Music
  • Training
  • Computing

References

References available upon request.

Timeline

Customer Service Officer

United Bank Of Africa
10.2021 - Current

Teller

United Bank Of Africa
08.2017 - 09.2021

Teller

Access Bank
08.2016 - 04.2017

Customer Service Representative and Office Manageress

Kwaku David Photography
08.2015 - 11.2015

Front Desk Personnel

Pannel Kerr Forster (PKF)
05.2014 - 09.2014

Claims Processing Officer (National Service)

Ada Health Center
09.2012 - 08.2013

Bsc. Accounting and Information Systems -

Regent University college of Science and Technology

H.N.D in Accounting -

Kofiridua Polytechnic

West African Secondary School Certificate Examination (WASSCE) -

Akim Swedru Senior Secondary School

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Sarah Annor