SARA TESEMA
Arlington
Summary
I am a Certified Scrum Master and seasoned business analyst with a proven track record in real estate and business administration. With over 5 years of experience, I have successfully implemented scaled Agile environments, resulting in a 20% increase in team velocity. My expertise in removing impediments has led to a 15% improvement in project delivery times. Holding certifications such as PSM 1 and 2, as well as SAFe, I bring exceptional problem-solving and communication skills that have contributed to a 30% reduction in project roadblocks. I am confident that my ability to deliver measurable results makes me a valuable asset to your organization.
Overview
14
14
years of professional experience
Work History
Scrum Master
Target
Arlington, VA
04.2019 - Current
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Kept up-to-date with industry trends in agile software development methods.
- Conducted demos of completed work at the end of each sprint cycle.
- Acted as a servant leader to the development team by removing impediments and resolving conflicts.
BUSINESS ANALYST/PROJECT COORDINATOR
Washington Tech Solutions
Washington, D.C
07.2014 - 03.2019
- Facilitated collaborative sessions with cross-functional business users from multiple teams, resulting in the successful collection and documentation of requirements as a Business Analyst, leading to a 20% reduction in project delivery time.
- Collaborated closely with technical teams and stakeholders, contributing significantly to the drafting of the Business Requirement Document (BRD), which led to a 15% increase in project accuracy and alignment with business goals.
- Diligently recorded opportunities, proposals, and customer interactions in the CRM system, resulting in a 25% improvement in data accuracy and enhanced support for sales and delivery teams.
- Effectively implemented Agile methodologies, including monthly releases and weekly sprints, to streamline business analysis processes, resulting in a 30% increase in project efficiency and on-time delivery.
- Maintained strict oversight of the permit and inspection process, ensuring full compliance with all regulations and standards, resulting in a 100% compliance rate and zero regulatory violations.
REAL ESTATE AGENT
Al Abeer Real Estate
Jeddah
07.2009 - 06.2014
- Achieved and sustained a 95% client satisfaction rating through the consistent delivery of exceptional customer service and timely communication.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Developed and implemented a new customer service strategy that resulted in a 20% increase in customer satisfaction ratings.
- Trained and mentored a team of sales associates, resulting in a 15% increase in sales productivity of the team in a 12-month period.
Education
Business Administration
University of Khartoum Sudan
Sudan09.2009
Skills
- Resource Allocation
- Workflow Analysis
- Public Speaking
- Leading Scrum Meetings
- Customer Interaction
- Backlog Management
- Effective Customer Communication
- Risk Identification
- Meeting Participation
- Customer Requirements Analysis
- Technology Implementation
- Schedule Management
- Documentation and Reporting
- Verbal and Written Communication
- Project Management Software
- Quality Assurance
Languages
Arabic, English, Tigrinya
First Language
Arabic
Proficient
C2
English
Proficient
C2
Tigrinya
Proficient
C2
Timeline
Scrum Master
Target
04.2019 - Current
BUSINESS ANALYST/PROJECT COORDINATOR
Washington Tech Solutions
07.2014 - 03.2019
REAL ESTATE AGENT
Al Abeer Real Estate
07.2009 - 06.2014
Business Administration
University of Khartoum Sudan
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