Summary
Overview
Work History
Skills
Other Qualifications
Academic Studies
Personal Information
Accomplishments
Certification
Timeline
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Sara Saiegh

Abuja

Summary

I am an enthusiastic, honest, conscientious, hardworking, creative, and reliable person who can cope with working in unusual and stressful conditions. I am highly resilient, and I do not let complex or stressful situations affect my performance. I am a good listener, patient, like to go that extra mile to provide excellence. I enjoy challenging work, but I am also methodical in my working practices. My ability to relate to a wide range of people at different levels gives me the flexibility to adapt to a variety of different employment situations. I am a good team player, and I also enjoy learning new skills.

Overview

20
20
years of professional experience
1
1
Certification
3
3
Languages

Work History

Partner/ Presenter/ Marketing Manager

MISS GUINEA -BISSAU UK EVENTS
  • Working as the Beauty Pageant Presenter and Marketing Manager
  • Created by family members and friends, open to Bissau Guinean women resident in the United Kingdom
  • A way of creating an opportunity of interaction between Bissau Guinean natives all over the United Kingdom once a year
  • This was also an initiative that aimed at promoting the Bissau Guinean culture, by making it known to the public, trough the pageant and by creating awareness trough publicity, namely leaflets, newspapers, tv and radio
  • The winner, besides receiving various prizes, it would become a goodwill ambassador for Miss guinea Bissau UK, charged with designing and implementing a charity program.

Community Interpreter/ Translator

M4 TRANSLATIONS & LANGUAGE EMPIRE
  • Providing Interpretation and Translation services for various organizations, such as Courts, Town Halls, Job Centers, Hospitals, Medical Practices, Legal Practitioners, and social services, Mental Health Institutes, Immigration, the Home Office, Police, Youth Centers, Job Centers, and Schools
  • I had to adapt to different situations and learn from them, because each client was going through different issues
  • Most cases were of a very sensitive nature, therefore I had to comply with the Interpreters confidentiality code
  • Although I could not get involved directly, but as a form of helping clients and making sure the message was put across, I had to make good use of my listening skills, good memory and note-taking skills, good interpersonal skills, good speaking skills, empathy skills, to be very patient and sensitive due to the unique nature of some cases
  • It has been a remarkable and rewarding experience, where I have grown and learnt a great deal from.

Personal assistant

MEDITERRANEAN SHIPPING COMPANY (Shipping Agents)
  • Giving support to the CEO of the company at different levels
  • Manage his personal diary, accordingly, receive calls, book and prepare and organize meetings, including meeting rooms for internal staff and external customers, book hotels for our customers and staff, deriving from abroad and North East of the country
  • Going to the bank on behalf of the company and performing the necessary financial transactions
  • I had access to the company credit card, mobile and a car and had the freedom to purchase and order materials such as inks for printers, filters, stationery, and other materials we were short of
  • All subjects in general related to the CEO had to pass through me first, and once filtered as instructed by him, then he could treat some directly and some were assigned to me
  • I had the password he used to login onto his company computer, and I was the only person allowed to use his computer when he was abroad or in a very important meeting
  • From time to time, I had to travel abroad, to attend meetings in Spain and Geneva (Head office)
  • We also had regular internal staff meetings in the north and south of the country (this was usually once a month)
  • My work also consisted of doing general duties such as e-mailing, faxing, covering letter, post, producing invoices and attends to all the requests as a personal assistant
  • I had to make use of Microsoft Word, Excel, Access, and outlook.

Portuguese Translator

ECOWAS PARLIAMENT
01.2022 - Current
  • Work on various Documents from English and French into the Portuguese Language
  • Translate documents for the Sessions and Delocalized meetings (Extraordinary Sessions, Ordinary Sessions)
  • In charge of outsourcing freelance translators, coordinate and supervise the Portuguese team
  • Proofread all the documents, before submitting them for printing.

Portuguese-English Interpreter/ Translator

09.2018 - Current
  • Interpreting/ Translating, for ECOWAS Court, ECOWAS Commission, ECOWAS Parliament, sister Institutions, GIABA, WAHO, The Gulf of Guinea, African Court of Humans and People’s Rights, United Nations, UNHCR, African Union, UMOA, GIZ, UNICEF
  • My job consists of Interpreting during Court sessions, the Court’s Legal Year Ceremony, External Court Sessions, Parliament Sessions, Statutory Meetings, including Head of Sates meetings, Council of Ministers, Mediation and Security Council at Ambassadorial and Ministerial Level, AFC.

Portuguese-English Interpreter/ Translator

ECOWAS COMMUNITY COURT OF JUSTICE
11.2014 - 09.2018
  • Part of my job was mainly Interpreting (conference, consecutive, simultaneous and sight translation), and during my time at the Court, I have gained experience in different areas, such as Court sessions, work retreats, conferences, seminars, training sessions, various Statutory meetings throughout the year, meetings with different ECOWAS Institutions, agencies, and partners
  • The Court meetings also entailed opening of the Legal Year Ceremony, International Conferences, and External Court Sessions
  • I was also engaged in various meetings and provided interpretation and translation for the Honorable President of the Court, Honorable Judges, colleagues, members of Staff within the Court and other sister Institutions, such as ECOWAS Parliament, ECOWAS Commission
  • After certain meetings, it was also expected from me to write reports
  • Also, it was part of my responsibility to be knowledgeable regarding the legal terminology, the Legal Texts and Regulations of the Court and the whole of ECOWAS community, therefore I am an active participant in trainings and seminars.

Premier Advisor/ Supervisor

BARCLAYS BANK PLC
04.2007 - 03.2014
  • My role was focused on delivering excellent customer service, not only face to face, but also taking inbound and sometimes outbound calls
  • I had to deal with various queries related to financial products
  • The role ranged from running credit card applications, loan applications, opening and closure of various accounts, such as savings, current accounts, etc., my duties also included logging and resolving complaints, provide financial advice to high profile clients, and look after their portfolios, give advice on different types of investments and suggestions on how to improve the performance of their different accounts and have achieve better returns from investments and savings
  • Liaise with different departments according to different customer’s queries
  • The main goal was meeting and exceeding client's needs, satisfaction, and expectations
  • With time, I have earned the privilege to manage and look after a team, where I also had to focus on the sales sides of things and put in place strategies to achieve weekly and monthly targets.

Senior Bank Officer

THE ROYAL BANK OF SCOTLAND
04.2004 - 12.2007
  • During my time within the bank my duties have included face to face contact, taking inbound and per times outbound enquires related to credit cards; this ranges from payments, address change, credit limit queries, loans, balance transfers, queries regarding credit cards new applications, opening and closing accounts, credit cards protection insurance, travel insurance, etc., to a variety of complaints resolutions
  • My role also included sales, this was a major part of my job and has taught me how to focus and achieve my sales target
  • Being a senior officer and supervisor means I dealt with complaints if they have been escalated, giving me valuable experience in complaints handling and how to resolve them, this could mean liaising with different departments within the company
  • I also helped new starters, giving them support, training, and encouragement where and when needed, this was the best aspect of my job as I truly enjoy helping others
  • I also took roles in other jobs, such as giving support to my manager when he (she) had other work-related engagements, by keeping the team updated on new developments and ensuring all relevant paperwork had been cascaded to my fellow teammates
  • The final and most important part of my job was providing great customer service, which I enjoyed a lot to deliver.

Skills

Strategic Planning

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Other Qualifications

  • Business Certificate - 2005
  • DPSI
  • I.T and Administration (knowledge of Microsoft Office, word, excel and power point)
  • Excellent Customer Service

Academic Studies

  • Bachelor’s Degree in European Languages (French-English / Spanish-English) Translation and Interpretation, University of Salford, United Kingdom, 2008, 2012
  • University Antonio de Nebrija, Madrid, Spain, September 2010, February 2011
  • Sorbonne University, Paris, France, February 2011, June 2011
  • Master’s Certificate in International Relations and Globalization, University of Salford, United Kingdom, 2012, 2014
  • Porto University, Portugal, Currently attending

Personal Information

Nationality: GUINEA- BISSAU

Accomplishments

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Certification

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Timeline

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02-2024

Portuguese Translator

ECOWAS PARLIAMENT
01.2022 - Current

Portuguese-English Interpreter/ Translator

09.2018 - Current

Portuguese-English Interpreter/ Translator

ECOWAS COMMUNITY COURT OF JUSTICE
11.2014 - 09.2018

Premier Advisor/ Supervisor

BARCLAYS BANK PLC
04.2007 - 03.2014

Senior Bank Officer

THE ROYAL BANK OF SCOTLAND
04.2004 - 12.2007

Partner/ Presenter/ Marketing Manager

MISS GUINEA -BISSAU UK EVENTS

Community Interpreter/ Translator

M4 TRANSLATIONS & LANGUAGE EMPIRE

Personal assistant

MEDITERRANEAN SHIPPING COMPANY (Shipping Agents)

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Sara Saiegh