Open To Work
SANUSI OYINLOLA AMINAT
Nigeria
Summary
Accomplished, impeccable and experienced technical Customers Cares Representative as well as Executive Assistant, and with over 5 years working experience performing administrative, secretariat, and client assistant functions with recognized strength in management/Executive Directors support skill and technology. I have good interpersonal relationship with proven ability to develop superior communication between senior management, and co-workers at all level. Also, problem solving skill, exceptional pressure management, multitasking, owns initiatives and good team spirit had helped me to achieve expected result.
Overview
9
9
years of professional experience
Work History
Technical Service Desk Engineer
TBO Consulting
06.2023 - Current
- Providing first-level technical support to end-users and customers via various channels such as phone, email, chat, or in-person.
- Troubleshooting hardware, software, and network issues by following established procedures and documentation.
- Logging and categorizing support requests, incidents, and service tickets in a ticketing system.
- Analyzing and diagnosing technical problems, identifying root causes, and implementing solutions or workarounds.
- Assisting users with account setup, password resets, and access management.
- Offering step-by-step guidance and instructions to users to resolve issues independently when appropriate.
- Escalating complex or unresolved issues to higher-level support teams or specialists.
- Monitoring and maintaining computer systems, networks, and software applications for performance and security.
- Keeping accurate records of support activities, including issue resolution and response times.
- Following and contributing to the development of standard operating procedures (SOPs) and knowledge base articles to facilitate issue resolution and knowledge sharing.
- Communicating with end-users and customers in a professional and courteous manner, providing updates on the status of their support requests.
- Participating in on-call rotations, if required, to provide support outside of regular business hours.
- Collaborating with colleagues and team members to share knowledge and best practices.
- Providing exceptional customer service and ensuring a positive user experience.
- Seconded to MTN Nigeria
Call Center Agent
DANA AIRLINE
02.2023 - Current
- Responsible for incoming and outgoing mails and calls
- Provide quality and timely administrative support to the Team Lead
- Deal with passenger flight queries, flight departure and arrival
- Verify travel document
- Give seat numbers
- Tells passenger about luggage restrictions
Business Developer
FUNMOR TRAVELS AND TOURS
04.2022 - 02.2023
- Responsible for incoming and outgoing mails and files
- Manages Shotlet and DHL
- Manage Social Media Posts and Emails
- Assist front desk officer with incoming calls
- Handles Office Social Media Platform
Marketing Supervisor
ORAIMO PHONE ACCESSORIES
03.2021 - 04.2022
- Providing information about new product and services
- Conduct and manage marketing campaigns
- Overseeing outside vendors and agencies
- Keeping an eye on trends and monitoring competitions
- Communicating work and brand values with marketing teams
- Developing a growth strategy
National youth service corps member
LAGOS STATE MINISTRY OF HEALTH
04.2017 - 04.2018
- Monitored and reported email and responding if required.
- Prepared communications on behalf of the Head, Hospital Services.
- Dealing with correspondence phone calls, organizing travels and itineraries.
- Organized and planned meetings.
- Taking notes and writing minutes during meetings.
- Conducted or prepared any research that the Medical Director may require.
- Liaised with staff, supplies and clients.
- Ad Hoc duties or requests.
- Key Achievement: Documents archiving systems
- Introduced Shared Point Services.
Education
Bachelor of Science - Microbiology
National Youth Service Corps, NYSC - Lagos State Ministry Of Health
Senior Secondary School Certificate -
Olabisi Onabanjo University
Ago Iwoye, Ogun StateSenior Secondary School Certificate -
Progressive High School
Ibadan, Oyo StateSkills
- General Administrative
- Data entry
- Information technology
- Telephone etiquette
- Information technology
- Confidentiality
- Pressure management
- Time management
- Support staff management
- Multitasking
- Attention to details
- Events and meetings organizer
Languages
English
First Language
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkFull TimeGig WorkLocation Preference
HybridSalary Range
₦999/hr - ₦1000/hrTimeline
Technical Service Desk Engineer
TBO Consulting
06.2023 - Current
Call Center Agent
DANA AIRLINE
02.2023 - Current
Business Developer
FUNMOR TRAVELS AND TOURS
04.2022 - 02.2023
Marketing Supervisor
ORAIMO PHONE ACCESSORIES
03.2021 - 04.2022
National youth service corps member
LAGOS STATE MINISTRY OF HEALTH
04.2017 - 04.2018
Bachelor of Science - Microbiology
National Youth Service Corps, NYSC - Lagos State Ministry Of Health
Senior Secondary School Certificate -
Olabisi Onabanjo University
Senior Secondary School Certificate -
Progressive High School