Sanni Adam
Lagos
Summary
A technically adept, innovative, highly analytical, and goal-oriented expert with a solid foundation and extensive track record in diagnosing and rectifying issues related to computer hardware and software, aimed at enhancing overall system efficiency. Proficient in the planning and deployment of data servers and network infrastructure to establish robust databases, all while playing a pivotal role in streamlining operations by ensuring uninterrupted functionality of IT equipment. Detailed ICT professional promotes an 8-year history of top-quality support. Monitors equipment operation and proactively resolves issues. Strong command of disaster recovery planning and threat mitigation.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Data Centre Technician
Sterling bank
Lagos
04.2017 - Current
- Professionally addressed and resolved data centre challenges, orchestrating space allocation and data entry planning
- Ensured 100% efficiency in the monitoring of all CCTC cameras, along with meticulous management and review of CCTV footage to prevent theft
- Led key installation projects, encompassing the design and implementation of cooling infrastructure and the configuration of dual power feeds (A and B) to bolster server and equipment support for corporate expansion
- Pioneered the enhancement of IT infrastructure efficiency, overseeing database backups, rack management, and vendor registration
- Achieved a remarkable 89% increase in system efficiency and productivity by adhering to ISO standards for the monitoring and management of server, storage, and data centre assets
- Conducted daily inspections of the Data
- Centre, assessing system health and executing physical installations and power-ups (Rack &
- Stack) of servers, peripherals, and network equipment under the guidance of a mentor
- Meticulously documented work in designated ticketing and asset management systems, establishing a comprehensive record-keeping system for future reference and audit purposes
- Additionally, expertly handled cabling requirements for both current and new setups, including copper patching.
IT Support Officer
Sterling bank
Lagos
02.2015 - 04.2017
- Proficiently managed the installation of Windows operating systems and demonstrated a high level of competence in coordinating network troubleshooting efforts to address critical technical challenges swiftly and effectively
- A key driver of operational excellence, I consistently delivered professional IT support that ensured an exceptional 100% operational efficiency rate
- This comprehensive support included the configuration of new user accounts, the resolution of hardware and desktop issues, and the adept management of user accounts in Office365 and
- Active Directory
- In the quest for operational excellence, I proactively engineered systems that were not only robust but also highly efficient in resolving a wide spectrum of common IT problems
- Additionally, I capably oversaw software installations and offered invaluable support to ensure that software-related issues were promptly resolved, contributing to a seamless and productive work environment
- One of my notable achievements was the remarkable reduction of annual customer complaints from a substantial 9% to an impressively low 0.03%
- This transformation was driven by my dedication to promptly and efficiently analyzing and resolving customer issues, ensuring a high level of satisfaction and customer confidence.
Education
Bachelor of Science (B.Sc - Computer Science
Bestower International University Benin Republic
OND - undefined
Sokoto State Polytechnics
Skills
- 1 Proficiency in CCTV Installation, Management, and Tracking:
- Demonstrates a thorough understanding of surveillance systems, from camera installation to
- Ongoing management and monitoring Ensures comprehensive coverage and security in
- Various settings
- 2 Exceptional IT, Computer, and Technical Skills:
- Exhibits a wide-ranging skill set in information technology, computer systems, and technical
- Applications Capable of addressing diverse technical challenges with competence and
- Adaptability
- 3 Clear and Effective Communication Skills (Verbal and Written):
- Excels in articulating ideas, issues, and solutions both verbally and in written form Enables
- Transparent and efficient communication with colleagues and clients
- 4 Strong Knowledge of Software and Hardware Management:
- Possesses a solid foundation in the management of software and hardware resources
- Optimizing functionality and performance in technological environments
- 5 Expertise in Data Center Development and Management:
- Proficient in the strategic development and efficient management of data centers, ensuring
- Optimal data security and accessibility
- 6 Outstanding Customer Service and Interpersonal Skills:
- Demonstrates exceptional abilities in providing top-tier customer service, creating positive
- Interactions, and fostering strong and lasting relationships with clients and colleagues
- 7 Meticulous Data and Record Management Coupled with Customer Complaint Resolution
- Skills:
- Skilled in maintaining precise data and records while also managing customer complaints
- Effectively, ensuring a high level of organization and client satisfaction
- 8 Effective Troubleshooting Knowledge Combined with Complex Problem-Solving Skills:
- Possesses a knack for swiftly identifying and resolving technical issues Additionally, excels in
- Tackling complex problems through innovative and strategic solutions
- 9 Profound Proficiency in Process Improvement and Development:
- Demonstrates an exceptional ability to identify opportunities for process enhancement and
- Implements strategies for development, contributing to increased organizational efficiency and
- Effectiveness
Certification
ITIL v3 Foundation training in IT Service management
Microsoft Certified Azure Administrator Associate
Google IT support Professional
Timeline
Data Centre Technician
Sterling bank
04.2017 - Current
IT Support Officer
Sterling bank
02.2015 - 04.2017
Bachelor of Science (B.Sc - Computer Science
Bestower International University Benin Republic
OND - undefined
Sokoto State Polytechnics
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