A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Customer Support position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Support Intern
Miss Chidinma
Nigeria
10.2023 - 12.2024
Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Sorted and organized files, spreadsheets, and reports.
Education
Bachelor Of Science And/with Education Degree - Biology Education
Nnamdi Azikiwe University
Awka, Anambra State
06.2023
Skills
Active Listening
Troubleshooting
Organizational Skills
Verbal Communication
MS Office
Good Telephone Etiquette
Written Communication
Email Support
Google Docs
Google Sheets
Attention to Details
Google Drive
Timeline
Customer Support Intern
Miss Chidinma
10.2023 - 12.2024
Bachelor Of Science And/with Education Degree - Biology Education
<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors